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How is power restored to my home?

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Restoring your power is our number one priority. The Smart Grid does an exceptional job of instantly restoring power and averting potential outages, but sometimes outages do occur. However, when the Smart Grid system is disrupted by downed trees and power lines and failed equipment, we must dispatch crews of linemen to restore your power manually.

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Related FAQs

Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

Restoring your power is our number one priority. The Smart Grid does an exceptional job of instantly restoring power and averting potential outages, but sometimes outages do occur. However, when the Smart Grid system is disrupted by downed trees and power lines and failed equipment, we must dispatch crews of linemen to restore your power manually.

First and foremost, the Smart Grid has avoided nearly 19 million outage minutes - so far. But in addition, the Smart Grid infrastructure serves as a basis for ongoing research into innovative power delivery, grid security and smart city research - just to name a few. We continue to work the the Department of Energy and the Oak Ridge National Laboratory to discover ways this highly intelligent infrastructure can improve quality of life in our community and serve as a best-practice model for other communities.

Learn more about the Smart Grid.

Start by setting your thermostat to 72 degrees. Then move it up 1 degree each day in the summer until you find the highest setting that still maintains your family’s comfort. Then do the opposite in the winter. Each degree up in the summer and down in the winter can save roughly 3% on your monthly energy bill. Don’t go too extreme, however. You do want your HVAC to run regularly throughout the day to maintain healthy levels of indoor air humidity.

Another way to save is when you leave for work, adjust your thermostat up 7-10 degrees in the summer. The savings over those 8-10 hours can add up to roughly 10% off your energy bill. And, a smart thermostat can automatically make those adjustments for you, and efficiently get your home’s temperature back to normal before you arrive back home.

See more Energy Savings Tips.

Yes. We have a complete line of available pole and fixture options that include complete installation and service.

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Smart Grid.

For other questions, get in touch with us

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