EPB has reports that customers may receive a scam call demanding immediate payment to avoid disconnection. EPB never calls customers demanding immediate payment over the phone. Calls may appear to come from 888-536-1960 or other numbers. If you receive a suspicious call, hang up and call us anytime at (423) 648-1372 which will connect you with a real EPB representative. We're also available 24/7/365 via live chat at EPB.com.
In the event of an outage, the Smart Grid map shows the location and status of current service calls.
Smart Grid Status
Current Updates
No new electric system updates are currently available. If you're having a problem that is not reflected on the Smart Grid Map, please use your MyEPB app (see below for download links) to find out more or report an outage. You can also Report Your Outage Here.
MyEPB App
Put your home’s energy use in the palm of your hand
See your usage in real time so you can better manage energy costs
Better anticipate bills based on current usage vs usage history
Monitor usage spikes to proactively address possible efficiency is
Report outages & monitor restoration progress on your smart phone
Request a street light repair
If you see a street light in need of repair or replacement, report it below. We maintain all street lights within our service area for the municipalities we serve.
Report a Street Light Outage
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Outage and Safety Tips
We all depend on electricity every day, and miss greatly during an outage. So it’s good to know how to power our lives safely – even during a storm.
The two easiest ways to report an outage are on this web page using the form above, or on your smart phone using the free myEPB app. You can also contact us by online chat, email or phone anytime day or night to report an outage.
Restoring your power is our number one priority. We ask that you please be patient. We’re working hard to restore everyone's power as soon as possible. You can keep track of outage restorations, report an outage, and more on the free myEPB app.
It depends on what caused the outage and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention.
However, sometimes there is so much damage to power lines and equipment that we will need to assess it on site and call in the appropriate lineman crews to fix it manually. In these instances, we will work hard to restore your power as soon as possible. You can report an outage, keep track of outage restorations, and more on the free myEPB app.
You can keep track of outage restorations in your area, report an outage, and more on the free myEPB app.
No. Your electricity cost is determined by your home or business’ power meter reading each month. If no power is being delivered to your address, like during an outage, your meter automatically stops until power is restored. When your meter isn’t running, there is no power use to bill during that period of time.
Yes. Just download the free MyEPB app from your app store to any mobile device. Log in to report an outage, keep up with power restoration in your area, see your current usage; and view your usage history by day, week, month and year. Download myEPB now.
In the event of an outage, it enables you to report an outage on your smart phone and then keep track of power restoration in your area. myEPB also helps you keep up with your home's energy consumption in real time so you can make adjustments in your usage habits to better manage your energy costs.
Log in and see your current usage; your usage history by day, week, month and year. Download myEPB now.
Restoring your power is our number one priority. The Smart Grid does an exceptional job of instantly restoring power and averting potential outages, but sometimes outages do occur. However, when the Smart Grid system is disrupted by downed trees and power lines and failed equipment, we must dispatch crews of linemen to restore your power manually.
In areas where the crews must repair equipment manually, we concentrate our initial efforts on repairs that will restore power to the greatest number of people in the shortest period of time. We also place emphasis on vital community services such as hospitals, emergency services, and public safety. Please be patient, and we will restore your service as soon as we possibly can.
When your lights blink, that is likely the Smart Grid rerouting power to your location to prevent a power outage. Smart switches immediately detect an outage at your property and deliver power from a separate power source. Learn more about the Smart Grid on the free myEPB app by selecting "About the Smart Grid" on the home screen. Download myEPB now.
The Smart Grid consists of thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optics network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.
When power disruptions occur, the EPB Smart Grid jumps into action. Its automated, intuitive design monitors power delivery and reroutes it around problems areas in seconds when a problem is detected. You benefit from drastically reduced outages, maximum uptime and increased productivity.
Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optics network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.
Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.
You can use the form on this web page to report a street light outage, or contact us by online chat, email or phone anytime day or night. Thanks for helping!
For any other question, get in touch with us
For any other question, get in touch with us
Live Chat
If you have any question, our techs are available to you 24/7 with live chat.
