We provide Fi-Speed Internet access to your office or business facility, but we do not set up or manage customer systems or hardware. If you have multiple computers or systems that will need reconnecting once your Fi-Speed Internet service is live, you may need to ensure your vendor or IT professional is on hand to assist.

Your service has an 8 hour battery backup, so Fi Phone will continue to work unless system lines are damaged.

Short codes are system-wide speed dial numbers for your entire business group. In other words, short codes are speed dial numbers established for every phone in your business. Speed dial numbers are personally designated on individual phones by the phone’s user and are only accessible to that user, not to your entire business group. 

You may use any type of phone with your Fi Phone for business line.

If an employee leaves, we can transfer the name assigned to that employee’s telephone number to a new employee. If you have a short code or speed dial setting associated with the employee’s name, you will need to use the administrator Commportal to make those changes. For help resetting a phone and/or transferring a number, call us at 423-648-1500.

Your designated Hosted Phone administrator can add and edit short codes by logging in to the administrator Commportal online.