EPB has reports that customers may receive a scam call demanding immediate payment to avoid disconnection. EPB never calls customers demanding immediate payment over the phone. Calls may appear to come from 888-536-1960 or other numbers. If you receive a suspicious call, hang up and call us anytime at (423) 648-1372 which will connect you with a real EPB representative. We're also available 24/7/365 via live chat at EPB.com.
We offer a variety of options for receiving your billing information in the format you prefer.
We’re pleased to offer a large print bill summary to make reading your electric bill easier.
By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.
We have TeleTYpe (TTY) service available for our deaf and hard of hearing customers. The hearing impaired can also call 423-648-1372 for assistance.
Spanish speaking customers can receive bills and other materials in Spanish. We also have bilingual customer service representatives available.
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If you continue to experience this issue please contact us at (423)648-1EPB.