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If the internet goes down – will my Hosted Phone for Seniors solution work?

Try the steps below to resolve your issue.

It depends on several factors. EPB creates a separate internet connection that is locked down for security reasons, so your phone service does share your business internet connection. If the on-premises internet connection has issues due to your equipment failure, the phones would continue to work. However, if an internet outage is an external issue, then phone service may cease to work until the outage is resolved. The root of the problem determines if any phone outage will occur. EPB is available 24/7/365 to take any trouble calls and dispatch a technician to your business, if needed.

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Related FAQs

Yes you can!

No. All EPB services include expert technical support 24/7/365 at no additional charge. You’ll save the expense of added IT staff with anytime, expert technical support that ensures your system is always performing at its peak.

It depends on several factors. EPB creates a separate internet connection that is locked down for security reasons, so your phone service does share your business internet connection. If the on-premises internet connection has issues due to your equipment failure, the phones would continue to work. However, if an internet outage is an external issue, then phone service may cease to work until the outage is resolved. The root of the problem determines if any phone outage will occur. EPB is available 24/7/365 to take any trouble calls and dispatch a technician to your business, if needed.

Each message can be up to three minutes long.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.

For other questions, get in touch with us

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