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Firmware upgrades are done for purposes of service improvements or end-user functionality improvements. All upgrades are done behind the scenes. The user will be contacted via the app store and/or email that an upgrade has been issued along with instructions.
Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.
Please, contact our network operations team 423-648-1500 option 6 and they will be happy to assist you. They are available 24/7/365.
Yes, EPB Hosted Phone Solutions feature an online CommPortal for complete phone system management. To learn more schedule your free business technology assessment by calling 423-648-1500.
Yes, however it is easier to take your phone with you to a new office so the programming and preferences will stay with the phone.
Each message can be up to three minutes long.
No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.
SimRing (simultaneous ring) gives you the option of having a call to your phone ring multiple other phones at the same time until the call is answered or voicemail picks up.