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Support

How can we help you today?

What does EPB stand for?

Try the steps below to resolve your issue.

EPB is your “anything-is-possible” energy and connectivity solutions provider. Our mission is to improve quality of life in the Chattanooga area, so EPB embraces changing technology and constantly innovates to enhance our customers’ lives. Using our community-wide 100% fiber optic infrastructure, we deliver unparalleled services, from reliable, automated energy to the World’s Fastest Internet to the ultimate TV experience.

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Related FAQs

You can visit us at one of three convenient locations:

• EPB Main Office

10 West M.L. King Blvd.

• EPB Brainerd Branch

830 Eastgate Loop

Monday - Friday

Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.

• EPB Hixson Branch

2124 Northpoint Blvd.

Monday - Friday

Drive-thru hours: 8 m. – 6 p.m. Saturday 9 m. – 1 p.m.

EPB is your “anything-is-possible” energy and connectivity solutions provider. Our mission is to improve quality of life in the Chattanooga area, so EPB embraces changing technology and constantly innovates to enhance our customers’ lives. Using our community-wide 100% fiber optic infrastructure, we deliver unparalleled services, from reliable, automated energy to the World’s Fastest Internet to the ultimate TV experience.

With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To start receiving detailed bills, please call us at 423-648-1372.

A Telecommunications Device is available for the Deaf (TTD) and TeleType (TTY) service is available for the hearing-impaired. The hearing impaired can also call 423-648-1372 for assistance.

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

For other questions, get in touch with us

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