Technical Support for EPB Customers

What does EPB stand for?

EPB is your “anything-is-possible” energy and connectivity solutions provider. Our mission is to improve quality of life in the Chattanooga area, so EPB embraces changing technology and constantly innovates to enhance our customers’ lives. Using our community-wide 100% fiber optic infrastructure, we deliver unparalleled services, from reliable, automated energy to the World’s Fastest Internet to the ultimate TV experience.

What is the charge for going over my data limit?

With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.

Can I choose the date of when my bill is due?

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

Can I get a more detailed bill?

By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To start receiving detailed bills, please call us at 423-648-1372.

Does EPB offer assistance for the deaf or hearing impaired?

A Telecommunications Device is available for the Deaf (TTD) and TeleType (TTY) service is available for the hearing-impaired. The hearing impaired can also call 423-648-1372 for assistance.

Does EPB offer paperless billing?

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

Does EPB offer assistance for Spanish speaking customers?

Yes. Spanish speaking customers can receive bills in Spanish.

Can I have more than one energy account at a time?

Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

Should I report a street light that’s out?

Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.

Where is EPB located?

You can visit us at one of three convenient locations:

EPB Main Office

10 West M.L. King Blvd.

Payment Kiosk available 24/7/365.

EPB Brainerd Branch

830 Eastgate Loop

Drive-thru hours: 8:30 a.m. – 5:30 p.m., Monday - Friday

Payment Kiosk and equipment return available 24/7/365.

EPB Hixson Branch

2124 Northpoint Blvd.

Drive-thru hours: 8:30 a.m. – 5:30 p.m., Monday - Friday

Payment Kiosk and equipment return available 24/7/365.

Does EPB really have the world's fastest internet?

Yes. In 2010, EPB Fiber Optics became America’s first provider to deliver Gigabit-speed internet to every home and business. And in 2015, we became the first provider in the world to offer 10-Gigabit speed internet as an option to homes and businesses.

What is EPB's mission?

Our Mission is to enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently, and courteously at the best possible value.

When was EPB founded?

Founded with the mission to “enhance quality of life for our customers and support local economic growth,” EPB was established in 1939 as an independent board of the City of Chattanooga.

How do I change my MyEPB portal password?

Log in to the MyEPB portal on EPB.com. Choose “Profile” from the menu on the left. Click “Change Password” and follow the prompts.

How can I reach EPB Technical Support for services I have at my business?

EPB Tech Pro support is available to assist with your business fiber services 24/7 at 423-648-1500.

How can I keep my electric bill roughly the same every month?

Levelized Billing gives you the ability to predict your bill each month. If you've been our customer at your current location for at least a year, we can calculate your monthly bill based on a "rolling average" of your power usage over the last 12 months. That means your bill won't fluctuate very much month to month – and you won’t have to settle up any difference at the end of the year.

To sign up for Levelized Billing, please call us at 423-648-1372.

Can I have a friend or family member receive my bills?

Our Third-Party Notification program helps you avoid service disconnections by having another person, such as a friend or family member, receive copies of bills and other important notices such as disconnect notices.

To designate a person for this notification, please call us at 423-648-1372.

How do I report an outage?

The three easiest ways to report an outage are on this web page, or on your smart phone using the free MyEPB app. You can also contact us by online chat, email or phone anytime day or night to report an outage.

Do you offer Large Print bills?

We’re pleased to offer a large print bill summary to make reading your electric bill easier.

To start receiving large print bill summaries, please call us at (423) 648-1372.

Does EPB offer an incentive for paperless billing?

Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills.

How can I reach EPB Technical Support for my home services?

Our EPB Tech Pros are available 24/7 at 423-648-1372.

How can I make payment arrangements?

We understand that there may be times when paying your bill is difficult. If you need to request a payment extension and you meet the following criteria, you can avoid a disruption in your service by requesting up to a 7-day extension to submit a payment. Requirements include: