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Email Quick Start Guide

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Related FAQs

Please call EPB at 423-648-1500 if your camera needs repositioning. We may be able to assist you remotely if it is an optical zoom request. An installation charge may be assessed if your request includes physically moving an installed camera to another location.

Currently, our monitoring software only supports Gmail, Yahoo, and Microsoft. We will be happy to assist you in obtaining a supported email address if you do not already have one. They are free to register and use.

By documenting employee/customer activity and interactions, you can use footage for training purposes or to study behaviors in order to enhance the customer experience. You can also choose to share your feed with local law enforcement (when available) or other people of your choosing for added surveillance.

EPB’s normal business hours are 8-5/M-F, but we will certainly work with you and your business to find the best time to install your EPB Hosted Camera solution — including nights and weekends. Additionally, customer support is always available 24/7/365.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

No. You must subscribe to our internet service to take advantage of our WiFi solutions.

The router we use will support 64 clients/devices, per radio (2.4Ghz and 5Ghz radios included) at any given time.

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