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VLAN Service Level Agreement

VLAN Service Level Agreement for commercial fiber optics customers.
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Related FAQs

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

No. You must have EPB Fi-Speed Internet for Business to be eligible for Smart Net Plus for Business Wi-Fi service. Smart Net Plus for Business Wi-Fi can be added to your EPB business internet for a separate cost of $25 more per month.

The router we use will support 64 clients/devices, per radio (2.4Ghz and 5Ghz radios included) at any given time.

Yes, you can get an evening install, and no EPB does not charge a different rate for an after-hours appointment. We will make every effort to find a time that works for you and your business to install your WiFi solution.

Yes. Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.

Yes. You choose how you would like them named. For instance, front door, lobby, etc.

Up to three SSIDs are included with Smart Network for Business. If you require more, our Hosted WiFi may be a better choice for your business. We can help you choose the right solution now then upgrade your service when your business is ready.

For other questions, get in touch with us