Yes, homeowner associations are required to provide a security deposit on their non-residential electric account, following the same policy as other business accounts. However, after 5 years of service with a clean payment history (no disconnects, returned checks, or non-pay issues), the HOA can request that EPB waive the deposit requirement and refund the cash deposit plus interest. If any collection activity occurs afterward, EPB may require the HOA to re-establish the security deposit, and another clean 5-year period would be needed before it could be waived again.

Yes. Municipal, county, state, and federal agencies, as well as other utilities, are not required to provide a non-residential security deposit.

The non-residential security deposit is typically set at two times the amount of the highest bill on that business account over the previous 12 months. If you're a new business customer without billing history, or a different type of business is moving into an existing space, the initial non-residential deposit will be based on a fault current sheet from your electrician until at least 6 months of usage history is established.

EPB offers a blanket security deposit option for property owners whose non-residential tenant accounts change periodically. Owners can secure each electric account individually or aggregate them, and the deposit is based on the highest bill per account over the past 12 months, adjusted for occupancy rate. The property owner must continuously maintain this deposit, and when a tenant takes over the electric account, the tenant must provide their own non-residential security deposit per standard policy.

Yes. EPB reviews non-residential security deposit amounts annually and may adjust them based on the past 12 months of electric usage on that account. If your business is expanding or adding electric load, the account will be reevaluated as well. You can also request a review of your non-residential deposit at any time.

Yes, seasonal non-residential accounts (such as Christmas tree stands or special events) require a minimum security deposit of $350.

You'll need to provide another acceptable form of security deposit on your non-residential account until the preferred option is finalized. Once the bond, letter of credit, or program approval is received, the alternate deposit will be refunded.

OpenSync Mesh Technology provides optimal performance across all devices at any given time. It’s adaptive, cloud-based connectivity learns from WiFi users and continually adjusts to prioritize bandwidth where’s its needed most. This machine learning automatically detects and corrects connectivity issues in order to ensure seamless WiFi service with less lag, interference, and dead zones. Plus, this mesh system has no need for wired access points in most cases – which makes it more flexible.

EPB will send a highly knowledgeable technician to your business to perform what we call a site survey. During this time, we will discuss what your business video surveillance needs are, and how EPB Hosted Camera can meet those needs. We will discuss placement of cameras with you in advance to make sure you have optimal performance and visibility. After a site survey is complete, we will send you a final proposal that outlines the proposed solution and charges. You will need to accept this proposal via your electronic signature. Once the proposal is signed, your install date will be established. We can call in advance before coming out, if need be, in order to make sure it is still a good time for you and your business.

Founded with the mission to “enhance quality of life for our customers and support local economic growth,” EPB was established in 1939 as an independent board of the City of Chattanooga.

EPB is your “anything-is-possible” energy and connectivity solutions provider. Our mission is to improve quality of life in the Chattanooga area, so EPB embraces changing technology and constantly innovates to enhance our customers’ lives. Using our community-wide 100% fiber optic infrastructure, we deliver unparalleled services, from reliable, automated energy to the World’s Fastest Internet to the ultimate TV experience.

Yes. You choose how you would like them named. For instance, front door, lobby, etc.

Yes! EPB Tech Pros will professionally-install routers and access points, optimize WiFi for peak performance, connect your critical business devices (like computers, point-of-sale systems, and printers), set up a basic guest WiFi network, and provide 24/7/365 expert local technical support – all at no additional charge.

Most people think of saving recordings because of an incidence involving theft or destruction of property. However, recordings can be used for training opportunities, to document employee/customer interactions, or learn customer behaviors within the place of business (foot traffic).

Log in to the MyEPB portal on EPB.com. Choose “Profile” from the menu on the left. Click “Change Password” and follow the prompts.

Yes. You can download recordings to your local storage drive, if you like.

For more information about the FCC broadband labels and their impact on consumers and ISPs, you can visit the FCC's official website at www.fcc.gov/broadbandlabels.

Yes. Our award-winning expert support is available 24/7/365. This support is included at no additional charge.

Yes. IPv6 via DHCP6 is supported.

EPB Hosted Camera is a video product only. No audio is picked up or recorded.

Yes. Our complete turnkey Hosted WiFi Solutions offer public WiFi for customers or a large private employee network with enterprise grade equipment. For smaller businesses, we offer Smart Net Plus for Business, which features a mesh WiFi solution with secure, employee, and guest WiFi networks. Both include professional installation and expert support, and are delivered over the area’s only 100% fiber optic network. We’ll put together the best solution to fit your business and budget. To learn more schedule your free business technology assessment, call 423-648-1500.

Yes. In 2010, EPB Fiber Optics became America’s first provider to deliver Gigabit-speed internet to every home and business. And in 2015, we became the first provider in the world to offer 10-Gigabit speed internet as an option to homes and businesses.

No. Video captured by your cameras is delivered in real time, thanks to the world’s fastest internet delivered over the area’s only 100% fiber optic network.

EPB customer support is available 24/7/365. Simply call 423-648-1500 and someone will be happy to assist you with any questions or issues you may be having.

Smart Net Plus for Business is an advanced, managed WiFi solution for small-to-medium-size businesses with a focus on enterprise-grade cybersecurity, customizable guest WiFi network access, customer analytics, workforce management, greater network control, and more. It’s professionally-installed, and backed by local, 24/7/365 EPB Tech Pro technical support. Add Smart Net Plus for Business to your current EPB FiSpeed Internet for Business for just $25 more per month.

Currently, our monitoring software only supports Gmail, Yahoo, and Microsoft. We will be happy to assist you in obtaining a supported email address if you do not already have one. They are free to register and use.

Yes. Port forwarding is supported. This would be in conjunction with Static IPs.

FCC broadband labels are standardized labels that provide consumers with clear and transparent information about broadband service plans. They were introduced to empower consumers to make informed decisions about their internet service by ensuring they have easy access to essential plan details.

Yes. Motion Detection is available on all EPB Hosted Camera options.

Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

It’s unlimited. Record as much footage as you want for 7 days for each camera (or upgrade to 30 days for $10 more per camera per month), and keep clips for as long as you want. You can access it anywhere, on any streaming device.

Get a better understanding of employee activity patterns to improve workplace productivity. With WorkPass, you can see peak WiFi usage times to help with employee scheduling and time keeping, create employee profiles with custom security clearance levels, keep track of individual productivity and data use, assign and manage connected devices, see the apps employees use the most, block access to inappropriate content, and more.

No. EPB respects your privacy and will not access your video feed without your permission.

No. USB port is reserved for future use.

Yes. Our router has basic firewall capability migrating existing wired LAN. Additionally, there are three Gig ports, which allow you to hardwire equipment.

By documenting employee/customer activity and interactions, you can use footage for training purposes or to study behaviors in order to enhance the customer experience. You can also choose to share your feed with local law enforcement (when available) or other people of your choosing for added surveillance.

Yes. EPB requires you to have an EPB Fiber Optics for Business internet connection to add this solution to your account. EPB offers two levels of internet (Standard and Professional) and an array of different speeds that will meet any size business needs.

No. Although there are a lot of great network management features and data analytics gathering included with the WorkPass app, it’s not required for using Smart Net Plus for Business. We just need a valid email address in order to set up your network and communicate with you about your network in the future. If you’d rather not use an existing email address, you can simply set up a Gmail email account for this purpose. Talk to your EPB Tech Pro for more info.

As a complement to your EPB business internet, Smart Net Plus for Business ensures you experience the full potential of your symmetrical internet speeds with optimal wireless bandwidth performance on all your connected devices, all at the same time. Smart Net Plus for Business also includes added features like enterprise-grade cyber security protection, user analytics, greater network control, a free WorkPass network management app and more to help you make the most of your WiFi connectivity. Plus, with EPB’s professional installation and ongoing local, 24/7/365 technical support, you won’t need your own onsite IT team to set up and manage your WiFi network.

Each business is unique in their daily needs, number of users, and usage patterns of internet. We’ll be happy to consult with you and design a solution that fits your needs and expectations. If at any time you would like to increase your bandwidth speed, our internet can scale as your business needs grow.

Yes. Our experts will professionally install your camera system for our standard install price. We’ll also show you how to easily log onto your cameras on any streaming device. Plus, EPB provides free expert technical support available anytime day or night.

If you forget your password, click on “forgot password” and a reset link will be sent to the email address linked to your account. Follow the instructions to reset the password. If you run into any issues, please do not hesitate to call EPB 423-648-1500 and we will be happy to assist.

Yes. EPB Hosted Camera comes with a 99.5% uptime guarantee.

Smart Net Plus for Business helps you take charge of your network with three distinct WiFi zones (Secure, Employee, and Guest) – featuring their own rules and analytics.

• Secure Zone: Protects business-critical systems such as point-of-sale software, back office computers, and ethernet-connected devices by controlling & monitoring access.
• Employee Zone: Enables you to create employee profiles, assign devices, monitor apps, see data use, set rules, and more to get a better understanding of activity and improve workplace productivity.
• Guest Zone: Allows you to see new and repeat guests by hour, track device counts, app times, data usage, and other analytics to document how customers use your WiFi network.

Yes. All recordings can be downloaded and saved to a local drive or cloud storage solution of your choice.

Yes! You can see all individually-connected devices on your Secure and Employee networks. You can also see the total number of connected devices on your Guest Network at any given time. And, Smart Net Plus for Business transforms indoor motion into valuable insights into how customers move through their business. You can use this data to better schedule staffing, modify floorplans, initiate store promotions, and more. Plus, motion awareness allows you to detect unusual activity after hours for greater peace of mind.

Our research shows that small business owners want more from their WiFi service. In addition to fast, reliable wireless speeds, they also want stronger cybersecurity, helpful data analytics, and network control that wasn’t available with our previous Smart Network for Business product. Smart Net Plus for Business includes added features like enterprise-grade cyber security protection, user analytics, greater network control, a free WorkPass network management app, and more to help small businesses make the most of their WiFi connectivity.

You can visit us at one of three convenient locations:

• EPB Downtown Corporate Office

10 West M.L. King Blvd.

No contact, curbside payment machine on the Market Street side (across from Miller Park) available 24/7. Indoor payment machines available in lobby Monday-Friday, 8:00 a.m. - 5:00 p.m. Enter through the Broad Street entrance.

• EPB East Brainerd

The EPB East Brainerd Service Center is located at 830 Eastgate Loop. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.

• EPB Hixson

The EPB Hixson Service Center is located at 2124 Northpoint Boulevard. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.

Local EPB Tech Pro support is available anytime day or night at 423-648-1500.

You can save video clips up to 1-hour in length to your vault. For example, if you wanted to save an entire day of recording, you would need to upload 24 separate 1-hour clips.

Yes. Our experts can set up either a private or public SSID, or both. We can also password protect the networks if you desire.

Every home and business customer can send web content through EPB's network at the same fast speed without having to pay extra. EPB doesn't play favorites when it comes to online traffic, so businesses of all sizes have a level playing field for delivering new and innovative options for customers. And, EPB's internet features no data caps or speed throttling.

EPB Broadband Labels are visible on epb.com where internet speeds and prices are found. Customers may also call to request them directly from EPB customer service representatives.

You can purchase a network switch from other vendors which will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.

EPB tries to use existing customer infrastructure whenever possible and additional poles or structures are not commonly needed. However, if we run into an abnormal situation, our technician will discuss it with you in advance and make recommendations on options.

The router we use will support 64 clients/devices, per radio (2.4Ghz and 5Ghz radios included) at any given time.

Yes, you can get an evening install, and no EPB does not charge a different rate for an after-hours appointment. We will make every effort to find a time that works for you and your business to install your WiFi solution.

Yes. Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.

A Telecommunications Device is available for the Deaf (TTD) and TeleType (TTY) service is available for the hearing-impaired. The hearing impaired can also call 423-648-1372 for assistance.

Our Mission is to enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently, and courteously at the best possible value.

Yes. Spanish speaking customers can receive bills in Spanish.

Yes! If you are currently on Smart Network for Business, you can easily upgrade to Smart Net Plus for Business. Simply connect with an EPB business sales representative by calling 423-648-1500.

Yes. EPB will be happy to set up any new devices for you at no additional charge. In most instances, one of our highly trained technical support individuals can walk a customer through the steps over the phone. However, we would be happy to send someone to your business to assist.

Up to three SSIDs are included with Smart Network for Business. If you require more, our Hosted WiFi may be a better choice for your business. We can help you choose the right solution now then upgrade your service when your business is ready.

We will only set up WiFi networks associated with the Hosted WiFi or Smart Net Plus for Business services. Otherwise customers are responsible for setting up their own networks.

No. You must have EPB FiSpeed Internet for Business to be eligible for Smart Net Plus for Business WiFi service. Smart Net Plus for Business WiFi can be added to your EPB business internet for a separate cost of $25 more per month.

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

Yes, just contact us at 423-648-1500, option 2, and we can block specific sites.

Yes. In most cases they can help you over the phone. We also have tools to remote-in to your devices if you grant permission. We are also happy to send a technician to your business at no additional charge.

No. Smart Net Plus for Business WiFi can be added to your EPB business internet for a separate cost of $25 more per month. You must have EPB Fi-Speed Internet for Business or Professional Internet to be eligible for Smart Net Plus for Business WiFi service.

You can add up to 12 cameras with your EPB Hosted Camera solution.

If your equipment malfunctions, and it cannot be repaired, we will replace it with new equipment at no additional cost.

You can learn more about the EPB Quantum Network by clicking here.

Using the "search" icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.

Yes. EPB Hosted Camera is built to scale. So, as your business needs change, you can add or delete cameras without affecting your overall EPB Hosted Camera service.

No. EPB technicians are only currently only licensed for TN installations.

Yes. We can help you improve productivity by giving your teleworkers a world-class connectivity solution that includes the world’s fastest internet, professional installation and 24/7 expert local technical support. To learn more schedule your free business technology assessment or call 423-648-1500.

Yes. Sync locations with either Point-to-Point (E-Line) or Point-to-Multipoint (E-Tree) connectivity across a secured metro-area network with end-to-end service-level agreements with 99.999% port availability. To learn more schedule your free business technology assessment or call 423-648-1500.

By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To start receiving detailed bills, please call us at 423-648-1372.

No. EPB Hosted Camera does not alert 911 if there is an incidence. However, you can set up alerts to alert you if there is activity or the camera senses motion.

Yes, the FCC broadband labels requirements apply to all ISPs offering broadband service plans to consumers. Regardless of the provider or plan, customers should expect to have access to these labels to make informed decisions about their internet service.

Yes, a contract is required. For details, please call an EPB business sales representative at 423-648-1500.

Yes, you will be billed for the router and any extenders.

EPB offers Hosted WiFi, a wireless (WiFi) network service for Fi-Speed Internet customers. EPB also offers Smart Net Plus for Business, a managed mesh WiFi service for small businesses. If you are a Hosted WiFi or Smart Net Plus for Business customer, we will provide the necessary equipment and set up a wireless network for your business. If you are not a Hosted WiFi or Smart Net Plus for Business customer, you must provide your own wireless router for your business.

EPB offers small-to-medium-size businesses Smart Net Plus for Business – a comprehensive, small-business WiFi solution professionally installed and backed by local, expert EPB Tech Pro support. In addition to fast, dependable wireless speeds, you also get some of the added features of an enterprise-level WiFi solution – such as advanced cybersecurity, customer analytics, workforce management tools, and more to help fuel your business growth.

Because every business is unique, EPB technicians will walk you through every step of the way beginning with a no-obligation site survey. We will evaluate your needs and concerns and work with you to design a camera solution with up to 12 cameras. Our highly knowledgeable technicians will also discuss cameras available and recommended placement so that you’ll have optimal performance and visibility at your location.

When your business signs a product contract with EPB Fiber Optics, you are essentially locking in your rate (with the exception of Fi TV). Your rate will stay the same through the end of your contract for EPB Hosted Camera. However, if we do have to take a rate increase (due to rising costs) we always provide ample notice to our customers before making any changes and the price will only go into effect once your contract expires.

Yes. You can bookmark and name a bookmark to find the item/video quickly.

Data allowances refer to any caps or usage limits imposed by the broadband plan. EPB has never imposed a data cap and customers will be able to see how these limits with other providers may vary depending on the plan and can affect a customer's internet usage and overall experience. The labels provide clarity on how data allowances are calculated and any associated overage charges.

You can access your video feeds anytime via your personal portal on any desktop computer with a web browser. Your EPB technician will also show you how to download the app to your mobile devices and also view from your smartphones and tablets.

Yes. Hosted Camera allows viewing of up to 64 camera feeds at once.

Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.

All of your EPB Fiber Optics for Business services will appear on one bill. We do not require any upfront money, so all charges one-time and monthly recurring will be on one bill.

Yes. EPB Tech Pros will install Smart Net Plus for Business equipment at your business, connect your critical business devices (like computers, point-of-sale systems, and printers), set up a basic guest network, and provide 24/7/365 expert local technical support – all at no additional charge.

So fast you could stream 1,754 online movies all at the same time – in HD – from a single internet connection without experiencing any buffering or lag time. While that’s more bandwidth than you may ever need – it’s an enormous platform of possibility for whatever online opportunities innovative thinkers can dream up next.

Learn more.

There are benefits to signing a contract, but we do offer solutions without a contract.

You can add up to 12 cameras with your EPB Hosted Camera solution.

The EPB Hosted Camera solution has multiple models of Axis (commercial grade) cameras to fit any business need either outdoor or indoor.

Yes. IP Sec passthrough is supported.

FiSpeed Internet for Business starts at $60 per month for a small-business 100 Mbps connection. From there, internet speeds scale in speed and cost up to 10 Gigs. We have the right internet solution for any business size and scope. We’ll be happy to discuss options for your business.

We need a valid email address in order to set up your Smart Net Plus for Business network and communicate with you about your network in the future. If you’d rather not use an existing email address, you can simply set up a Gmail email account for this purpose. Talk to your EPB Tech Pro for more info.

Yes. We can help you accelerate productivity by connecting each of your locations through a private, dedicated internet connection for secure communication and faster transfer of massive data feeds and backups. Our VLAN product links locations with In-Network Point-to-Point or Point-to-Multipoint GPON-based connectivity across a secured metro-area network to secure your data from open internet traffic. To learn more schedule your free business technology assessment or call 423-648-1500.

EPB offers several different camera models with a range of functionality and resolution, up to 1080p 30 frames per second. We will discuss your needs with you and work to find a camera solution right for your business.

Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.

The labels promote transparency and empower consumers to compare different broadband plans easily. By providing clear and standardized information upfront, customers can make informed decisions based on their specific needs and preferences.

Yes. You can filter recordings based on specific dates, time location, and camera events.

Yes. Our Redundant Internet is a failsafe internet solution that is delivered to your business via multiple independent fiber network routes for a constant, dependable connection. To learn more schedule your free business technology assessment by calling 423-648-1500.

Standard installation is $110 per indoor camera and $220 per outdoor camera. There is also a $9 activation charge per camera installed.

It depends on the coverage you are trying to achieve at your business. For most businesses, the Smart Net Plus for Business solution will suffice without the need for extenders. But there are a lot of variables (building materials, strength of signal, larger square footage to cover) that will determine the need. An EPB representative will help you determine what best meets your needs.

We’ll design a Smart Net Plus for Business solution to power all of your devices at once without losing speed or performance.

Smart Net Plus for Business is intended for small businesses who subscribe to an EPB Fi-Speed Small Business internet tier, do not require more than 3 SSIDs and do not need outdoor access to their network. Customers will receive one Wi-Fi 6e router (with 3 ethernet LAN ports), and one additional access point (if necessary). Business customers with needs that go beyond those basic specs will find that EPB Hosted Wi-Fi is a great solution for them.

The labels include key details such as download and upload speeds, latency, monthly service fees, data allowances, additional fees, and technical support information.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Your vault includes unlimited storage. Clips can be saved in 1-hour increments and kept for as long as you like.

No. EPB Hosted Cameras require both internet and power to function.

Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment, call 423-648-1500.

Yes. EPB technicians that install our EPB Hosted Camera solution have gone through state level background checks and passed all required testing to be certified. EPB’s state license number is available upon request.

Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.

Yes, a contract is required. For details, please call an EPB business sales representative at 423-648-1500.

Yes, EPB technicians will provide full product training at no additional cost along with ongoing support. If at any time you any questions or issues, EPB customer support technicians are happy to assist you 24/7/365.

With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.

If you voluntarily discontinue your EPB Hosted Camera account, your recordings are deleted from the cloud-based vault. However, if you are disconnected due to a non-payment on your account, recordings will be retained, and your account restricted until payment is made.

No. Smart Net Plus for Business requires a WiFi 6e router provided by EPB. It offers 2.4Ghz band, 5Ghz band, and 6Ghz band frequency options to help eliminate connectivity issues caused by network congestion. The router also includes 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of- sale hardware, printers, computers, and more.

No. The monthly recurring cost covers the equipment lease and all costs associated with maintenance, access to the software, firmware/software updates, support (on phone or at your business), trouble issues, and equipment upgrades.

EPB has two levels of service. Our standard feature cameras are priced at $30/month per camera or advanced feature cameras are $47/month per camera.

All video activity can be viewed up to 30-days unless you download and save to a local drive. EPB does offer an upgrade to 30-days of video storage for an additional $10/month per camera.

Yes. One static IP address is supported.

Smart Net Plus for Business is a complete turnkey service, where EPB Tech Pros:

• • Professionally-install a Wi-Fi 6e router (& one access point if needed)
  • Setup and optimize the network for peak performance in every corner
  • Educate the customer on setting up secure networks via the WorkPass app
  • Assist customers in connecting wireless devices, if requested
  • Provide 24/7/365 expert local technical support

Yes. Smart Net Plus for Business is a more advanced solution that completely replaces Smart Network for Business, which is no longer available. Existing Smart Network for Business customers are welcome to keep their equipment once their contract expires or if they do not have an existing contract. Should they wish to re-contract, they must upgrade to Smart Net Plus for Business.

EPB’s normal business hours are 8-5/M-F, but we will certainly work with you and your business to find the best time to install your EPB Hosted Camera solution — including nights and weekends. Additionally, customer support is always available 24/7/365.

EPB Tech Pro support is available to assist with your business fiber services 24/7 at 423-648-1500.

Your Smart Net Plus for Business service includes a WiFi 6e router. It offers 2.4Ghz band, 5Ghz band, and 6Ghz band frequency options to help eliminate connectivity issues caused by network congestion. The router also includes 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of-sale hardware, printers, computers, and more. There is also an adaptor switch available from other vendors that will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.

Yes. Our Advanced Email solution enables you to showcase your brand by adding a personalized web domain to your email address.

To learn more, schedule your free business technology assessment or call 423-648-1500.

You can use the data collected by your Smart Net Plus for Business customized guest network to gain insight into user activity by daypart, length of stay, repeat visitors, and other analytics. Document how consumers interact with your business to help you enhance the customer experience, improve targeted advertising, and explore new revenue streams.

The free WorkPass app is a one-stop WiFi command center and user information hub that helps you easily monitor, modify, troubleshoot, customize, and control your Smart Net Plus for Business WiFi network anytime, anywhere – right from your smart device or web browser.

Yes! Smart Net Plus for Business enables you to easily customize a branded splash page with secure access to a separate guest network that provides fast, reliable WiFi to customers, while collecting user activity and detailed analytics for you.

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

EPB Hosted Camera is an enterprise-class, self-monitoring video solution. It’s a cloud-based video monitoring system that lets you view live and recorded video from your laptop, tablet, or smartphone, so you know you have constant visibility of your business, and peace of mind that your operations are running smoothly, wherever you are. The service is installed, supported, and maintained by EPB 24/7/365 days a year.

As an addition to your EPB business internet, Smart Net Plus for Business is just $25 more per month with our standard router, plus $10 more per month for an additional Access Point (if necessary).

As an addition to your EPB business internet, Smart Net Plus for Business is just $25 more per month with our standard router, plus $10 more per month for an additional Access Point (if necessary).

There are no data limits. Use all of the data you want at no additional charge.

Yes. There may be a delay of a few seconds because it’s transmitting through the cloud, but it is as real-time as any cloud-based solution.

Speed information displayed on labels includes both upload and download speeds that consumers can expect under typical conditions. It's essential to understand that actual speeds may vary based on factors such as:

• Line loss from the ONT (the equipment on the outside of your home) to the router on the inside of your home
• Age and type of router
• Router placement
• Distance of device from router
• Age and operating system of device
• Outdated hardware or firmware
• Interference from other devices (microwave ovens, Bluetooth devices, neighboring Wi-Fi networks, etc.)

Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment or call 423-648-1500.

No. Your EPB Hosted Camera subscription includes repairs and replacements at no additional charge if your equipment malfunctions.

Yes. You can establish alerts based on activity and they can be sent to you via text or email.

Smart Net Plus for Business is a better value because it has many advanced features that weren’t included with Smart Network for Business, such as:

• Enhanced cybersecurity: Enterprise-grade AI security continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.
• OpenSync Mesh Technology: Providing optimal performance across all devices at any given time with adaptive, cloud-based connectivity that learns from WiFi users and continually adjusts to prioritize bandwidth where’s its needed most. This machine learning automatically detects and corrects connectivity issues in order to ensure seamless WiFi service with less lag, interference, and dead zones. Plus, this mesh system has no need for wired access points in most cases – which makes it more flexible.
• Custom WiFi portal for guests: Smart Net Plus for Business makes it easy to set up and customize a separate, branded customer WiFi network. It allows you to capture user analytics to see repeat visitors, length of stay, activity by daypart and other information to enhance the consumer experience and targeted marketing efforts.
• WorkPass app: A free, one-stop WiFi command center and user information hub that gives you complete control of your network anytime, anywhere – right from your smart device or web browser.
• Employee engagement: Get a better understanding of employee activity patterns to improve workplace productivity. See peak WiFi usage times to help with employee scheduling, keep track of individual productivity, manage connected devices, block access to inappropriate content, and more.
• Motion sensing: See foot traffic and customer density to better schedule staffing and understand consumer behavior. Plus, motion sensing allows you to detect unusual activity after hours for greater peace of mind.

Unfortunately no. To add Smart Net Plus for Business to your business internet or to upgrade from Smart Network for Business, just call an EPB business sales representative at 423-648-1500.

Smart Net Plus for Business is the best solution for many of our customers’ WiFi needs. It includes an OpenSync mesh router.

Yes. You can set restrictions for your Smart Net Plus for Business Guest Network using the WorkPass app. Contact your EPB Sales Manager or Field Technician for more assistance.

Yes. Night Vision is available on most EPB Hosted Camera options.

Yes. Our video monitoring solution is secure and can only be enabled via a password that your business sets and can change at any time.

Yes. Camera packages can include a mix of both standard and advanced feature levels, up to 12 cameras maximum.

EPB Smart Net Plus for Business routers support all of our Fi-Speed Internet for Business Speeds.

EPB will replace any non-working cameras, but theft or vandalization of EPB equipment would be the sole responsibility of the customer. However, if a camera is vandalized or stolen, since the camera is always recording, you should be able to get a video of the event up to when the camera goes offline. EPB will bill the customer for the unreturned rate of the cameras, and then we can re-install new ones, if you like. Most businesses carry insurance, and these types of instances are most often covered. However, talk with your insurance company to get specifics on what is covered under your policy.

Yes. Our solutions are scalable to grow and expand with your business. In addition to upgrading internet speed and equipment, you can also move to our enterprise-level solution - EPB Hosted WiFi.

EPB Tech Pros will install Smart Net Plus for Business equipment at your business, connect your critical business devices (like computers, point-of-sale systems, and printers), and set up a basic guest network. You simply download the free WorkPass app onto your primary device to easily manage your network – like customizing splash pages, viewing employee and customer activity, keeping an eye on network threats, discovering active and quarantined devices, and much more.

EPB Hosted Camera is designed for businesses of all sizes — whether you need one or a dozen. We work with you on the solution right for your business location, and you can add more cameras at any time you need them (up to 12).

EPB has several tools to secure your WiFi network. We let you decide the naming conventions of your SSIDs, as we do not use factory settings. We assist you in choosing a password that is unique and strong. Additionally, we’ll turn on the router encryption, maintain the most up-to-date firmware/patches, and enable the router firewall. Additionally, Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.

Currently, there is support for up to 192 devices connected at one time.

Yes.

EPB Hosted Camera is ideal for any size organization that requires a solution to centrally monitor one or more sites. EPB Hosted Camera eliminates the need for on-premise servers and reduces IT involvement, since EPB manages all software updates, maintenance and support. The service’s highly elastic architecture enables additional sites to be added as your business expands across new locations.

Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.

To add Smart Net Plus for Business to your EPB business internet, simply connect with an EPB business sales representative by calling 423-648-1500.

The free WorkPass app included with Smart Net Plus for Business helps you gain insight into how customers interact with your business to help you enhance the customer experience, improve targeted advertising, and explore new revenue streams. You can also track peak employee Wi-Fi usage times to help keep track of individual productivity, manage connected devices, block access to inappropriate content, and more. Plus, you can see connected-device movement to help monitor on-site activity – such as customer interactions, business demand, and traffic flow patterns – to help better schedule staffing, plan promotions, modify floorplans, and more.

Please call EPB at 423-648-1500 if your camera needs repositioning. We may be able to assist you remotely if it is an optical zoom request. An installation charge may be assessed if your request includes physically moving an installed camera to another location.

Yes. Your installer will be happy to assist in migrating your devices to the new WiFi network. And, if you prefer to have your equipment hardwired, we will set this up using the 3 Gigabit LAN ports on the back of the device.

Your Smart Net Plus for Business router has 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of-sale hardware, printers, computers, and more. You can also purchase a network switch from another vendor that will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.

No. You get unlimited data with no data caps or added fees.

Yes. EPB will included a standard install charge of $110 on your next bill. However, unlimited technical support and service calls are included at no additional charge.