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Support

How can we help you today?

How will the credit show up on my bill?

Try the steps below to resolve your issue.

CREDITS and CHARGES will appear as separate line items on your monthly bill.

Call 423-648-1372 to join Solar Share.

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Related FAQs

For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:

  • EPB Main Office 10 West M.L. King Blvd. - Convenient curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
  • EPB Brainerd Branch 830 Eastgate Loop - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.
  • EPB Hixson Branch 2124 North Point Blvd. - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.

Find the location nearest you.

In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.

Log on to MyEPB.

We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.

To make payment arrangements, please call us at (423) 648-1372.

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

If service is disconnected due to nonpayment, we require that all past due balances be paid as well as any reconnection fees and security deposits.

You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.

For other questions, get in touch with us

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