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What is the difference between the information in the monthly usage charts and the "billing cycle to date" information on the home screen?

Try the steps below to resolve your issue.

The monthly usage chart shows data for a calendar month. The "billing cycle to date" information corresponds to your specific billing cycle. For example, your account may be billed for usage between March 10 and April 9 (your April billing cycle), whereas the calendar month for April is April 1 to April 30.

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Related FAQs

The monthly usage chart shows data for a calendar month. The "billing cycle to date" information corresponds to your specific billing cycle. For example, your account may be billed for usage between March 10 and April 9 (your April billing cycle), whereas the calendar month for April is April 1 to April 30.

Each solar panel within the array is estimated to produce approximately 37 kWh per month, but this amount can be higher or lower based on time of year and weather. Determine the percentage of your home's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your home's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).

Call 423-648-1372 to join Solar Share.

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

The EPB Pre-Pay Power option eliminates late fees, reconnect fees and security deposits. With Pre-Pay Power, you can decide what works best for you and your budget. If it’s difficult for you to make large monthly payments, you can pay smaller amounts daily, weekly, or biweekly instead. Pre-Pay Power puts the power in your hands. To sign up for Pre-Pay Power, please call us at 423-648-1372.

By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To start receiving detailed bills, please call us at 423-648-1372.

Our Third-Party Notification program helps you avoid service disconnections by having another person, such as a friend or family member, receive copies of bills and other important notices such as disconnect notices.

To designate a person for this notification, please call us at 423-648-1372.

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

For other questions, get in touch with us

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