Main Content
3x4-support-cover.jpg
Support

How can we help you today?

How long can a voicemail message be?

Each message can be up to three minutes long.

Was this information useful?

Related FAQs

To transfer a caller to another person, press the “Flash/Talk” button, dial the number where the call is being transferred, then hang up.

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

You can submit a request to have your personal or business number reinstated as a legitimate phone number that is not being used for spam calls. Submit a request at https://freecallerregistry.com/fcr/ and it will automatically be forwarded to three different reporting agencies (TNS, Hiya, and First Orion) that will take care of this for you.

Your designated EPB Hosted Phone administrator can add and edit short codes by logging in to the administrator CommPortal online.

Log on to "phone.epbfi.com." Enter your desk phone's number and your voicemail PIN number for the Password.

It depends on several factors. EPB creates a separate internet connection that is locked down for security reasons, so your phone service does share your business internet connection. If the on-premises internet connection has issues due to your equipment failure, the phones would continue to work. However, if an internet outage is an external issue, then phone service may cease to work until the outage is resolved. The root of the problem determines if any phone outage will occur. EPB is available 24/7/365 to take any trouble calls and dispatch a technician to your business, if needed.

Top benefits are:

  • Make more efficient and productive calls with the unparalleled voice clarity of Polycom® HD Voice
  • Improve productivity for cubicle workers through an intuitive easy to use user interface
  • Reduce deployment and maintenance costs—EPB Provisioning and web based configuration tool makes the VVX 350 simple to deploy, easy to administer, upgrade and maintain
  • Polycom Acoustic Fence isolates and minimizes ambient environmental noise for better call clarity
  • See your messages on screen with the EPB Visual Voicemail

For other questions, get in touch with us

LOADING