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Support

How can we help you today?

    Mobile App

    See your usage in real time, view and report outages and more on the mobile MyEPB app. Refer to the resources below for more information.

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    Log in to MyEPB for account info and more

    Go to myEPB

    FAQs

    Unfortunately, no. However, you can pay your bills online through the MyEPB portal on EPB.com. Just log in to see and pay both your electric bill and fiber optics bill. You can also manage your accounts and more through this helpful online tool.

    Download MyEPB now.

    You can keep track of outage restorations in your area, report an outage, and more on the free MyEPB app.

    Yes. You may share the login with people within your immediate household. The EPB Fi TV app comes with 6 streams for simultaneous viewing on 6 different devices at the same time. You may also purchase up to four additional streams for $2.50 each for a total of up to 10 streams.

    To order additional streams, call us at 423-648-1372 anytime day or night.

    The monthly usage chart shows data for a calendar month. The "billing cycle to date" information corresponds to your specific billing cycle. For example, your account may be billed for usage between March 10 and April 9 (your April billing cycle), whereas the calendar month for April is April 1 to April 30.

    Smart Grid restores occur when the technology of the Smart Grid allows us to restore your power without an EPB crew having to drive out and fix any problems near your home. A manual restore is when we drive out and make repairs to the system in order to restore power.

    Because of our Smart Grid technology, EPB is able to detect real-time changes in your daily consumption of electric power based on your average daily consumption. This alert can help you detect any issues with components like heating and air units, water heaters, appliances, etc.

    Nearly 45% of your annual energy use comes from heating and cooling your home. Therefore, showing the outside temperature and usage on the same chart helps you understand how the weather affects your energy bills.

    Troubleshoot an issue

    Resources

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    For other questions, get in touch with us

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    Channel listings by package

    The interactive guide below may include temporary, free preview channels that are not available in the package you select.
    Please refer to the digital PDFs below for the most current channel tier listings.

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