EPB is receiving reports that some customers are receiving scam calls demanding immediate payment to avoid disconnection. Calls may come from an (865) area code and request customers contact (888) 766-1334 or another number that doesn’t begin with area code (423).

Real EPB contacts have a (423) area code, and we do not call customers demanding immediate payment over the phone.

If you have questions or concerns about a suspicious call, text or email, please contact us immediately. We’re available 24/7/365 via text or phone at (423) 648-1372 or via chat at EPB.com.

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I'm having trouble using speed dial

Try the steps below to resolve your issue.

Dial *75, assign a speed dial number (any number between 20-49), then dial the number you would like to store, including the area code. To call a speed dial number, press the assigned speed dial number and then press #. If you're still having trouble, give us a call anytime day or night at 423-648-1372.

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