Main Content

How can we help you today?

Welcome Kit

A welcome kit for new customers that makes your new service easy to understand.
Was this information useful?

Related FAQs

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Yes, if you applied online at or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.

Timeshift (with the Ultimate Features package) allows you to rewind live programming or restart a program up to 24 hours later. This feature is available on up to 25 popular channels, depending on the channel package you subscribe to. However, our EPB Fi TV app lets you restart live programs over from the beginning and replay programs for up to 3 days after they air on most channels.

Learn more about the Fi TV app.

Yes, there will be a charge of $100 for each router/extender you do not return.

Smart Net Plus answers our customers' need for a cutting-edge Wi-Fi solution that's professionally installed and optimized to deliver whole home coverage with a high degree of cybersecurity (including automatic security updates to help block the latest cyberthreats).

On the day of your installation, an EPB Tech Pro will determine the best location for your router(s) to assure Smart Net Plus delivers excellent connectivity to every corner of your home. Someone will need to be home for your installation to take place (unless you're not taking advantage of receiving Smart Net Plus at no extra charge). Having someone at home also gives us the opportunity to test your service to ensure you get great coverage after installation. If you require a new ONT to receive Gig2.5 internet, that installation will be done prior to this process and no one needs to be home for that part, but we will knock on the door to let anyone who may be home know we're there. Additionally, we're available 24/7 /365 to troubleshoot any problems. We'll even send an EPB Tech Pro back to your home at no extra charge if you ever need on-site support, including help installing new connected devices.

If you are already an EPB Fiber Optics customer, you can expect your Gig2.5 service to be installed about two weeks from your order date.

For other questions, get in touch with us