EPB is receiving reports that some customers are receiving scam calls demanding immediate payment to avoid disconnection. Calls may come from an (865) area code and request customers contact (888) 766-1334 or another number that doesn’t begin with area code (423).

Real EPB contacts have a (423) area code, and we do not call customers demanding immediate payment over the phone.

If you have questions or concerns about a suspicious call, text or email, please contact us immediately. We’re available 24/7/365 via text or phone at (423) 648-1372 or via chat at EPB.com.

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I'm having trouble using three way calling.

Try the steps below to resolve your issue.

Bring a third caller into an existing call by pressing “Flash/Talk” (placing the first caller on hold), wait for a dial tone and dial then third caller’s number, then press “Flash/Talk” again for all parties to join the conversation. If you're still having trouble, give us a call anytime day or night at 423-648-1372.

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