Main Content
portrait-of-beautiful-young-happy-woman-smiling-prepay-header.jpg
EPB PREPAY POWER

Know your balance at all times with these helpful tools

3 ways to check your balance instantly

With the MyEPB app, PrePay widget and MyEPB online portal, you can see your balance and add funds in seconds. It’s easier than ever to manage your account without the hassle of calling.

Prepay-Screen-1-v2.jpg
MyEPB app

Pay as you go, on the go

The MyEPB app is a convenient way to keep up with your EPB PrePay Power account.

  • Easily view your PrePay balance, estimated days of power remaining, and your average energy cost per day.
  • Keep track of your usage over time to see how you can save energy and money.
  • Click the icons below to download and sign in to the free MyEPB app.
  • App store badge to get Chattanooga outage and storm center
  • Google play store Chattanooga outage and storm center app
    • MyEPB PrePay widget

    See your balance instantly

    The PrePay widget is the perfect companion to the MyEPB app, making it even easier to keep up with your energy balance on your phone.

    • Your current balance, estimated days of power remaining, and your average energy cost per day appear automatically on your phone’s home screen.
    • When your balance gets low, simply tap on the widget to open the MyEPB app and quickly add funds to your account.
    • Available for both Apple and Android devices.
    View videos
    Prepay-Apple-Screen-960x620.jpg
    Prepay-Screen-2.jpg
    MyEPB online portal

    Manage your PrePay Power account online

    You can always get a full picture of your account by using the MyEPB online portal on your mobile device or computer.

    • Sign in to your MyEPB account and navigate to “Energy Accounts.”
    • View your current balance, average daily charge, and estimated days remaining.
    • Easily add funds to keep your account in the green.
    Sign in here Create a MyEPB account
    How-to videos

    Press play on these PrePay tools

    Whether you need help creating a MyEPB account or downloading the MyEPB PrePay widget, these videos give you step by step instructions.

    Create a MyEPB account

    Watch as we walk you through how to register for a MyEPB account in seconds so you can easily manage your account.

    MyEPB PrePay widget for iOS

    See how to download the PrePay widget to view your account info on your Apple device’s home screen.

    MyEPB PrePay widget for Android

    See how to download the PrePay widget to view your account info on your Android device’s home screen.

    Stay informed with text and email alerts

    EPB PrePay Power customers can opt in to receive daily text and email updates, Monday thru Friday. When life gets busy, these friendly reminders help you keep your balance in good shape.

    Each text and email also includes a link to the EPB Payment Portal where you can easily add funds to your account that post immediately.

    Sign up for daily alerts

    Frequently asked questions

    Learn more about our EPB PrePay Power tools that help you take control of your energy use and budget.

    How do I see my balance in the app?

    Using the app requires a MyEPB username and password. If you don’t already have one, simply visit epb.com/register to create one in seconds.

    How do I install the widget on my iOS device?

    Follow these steps to install your EPB PrePay Power widget:

    • Step One: Touch and hold an empty space on your iPhone home screen until your apps start to jiggle.
    • Step Two: Tap the plus sign (+) in the top-left corner to open the Widget Gallery.
    • Step Three: In the search bar, type MyEPB and select the PrePay widget from the list.
    • Step Four: The PrePay widget is available in four sizes—so you can pick the layout that works best for your home screen. Swipe to preview the options, then tap ‘Add Widget’.
    • Step Five: Drag the widget where you want on your home screen and tap ‘Done.’
    How do I install the widget on my Android device?

    Follow these steps to install your EPB PrePay Power widget:

    • Step One: Touch and hold an empty space on your Android phone until you see options appear.
    • Step Two: Tap Widgets to see the menu of options.
    • Step Three: In the search bar, type MyEPB and select the PrePay widget from the list.
    • Step Four: Choose the ‘Add’ button.
    • Step Five: Drag the edges of the widget to the size you’d like to use, then position it to an open spot on your home screen.
    Why isn’t my balance showing up on the widget?

    You must be signed into the MyEPB app for the data to connect with the widget and be displayed.

    Are there reconnection fees if I get disconnected?

    EPB PrePay Power accounts may be reconnected by bringing your PrePay balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

    What happens if my PrePay balance runs out?

    If your balance reaches zero, your service will be temporarily disconnected. But as soon as you make a payment, your power is automatically restored—usually within minutes.

    Can I unenroll from EPB PrePay Power?

    Yes, you can switch back to traditional monthly billing or Levelized Billing at any time.

    LOADING