Billing Programs


Budget Billing

Replace fluctuating electric power bills with one, predictable amount each month. If you've been our customer at your current location for at least 12 months and your account is up to date, we can calculate your yearly electric power consumption, and factor in normal yearly weather conditions and any anticipated rate increase for the coming year. Then, we’ll divide it by 12 and set your monthly electric bill at an average amount you can budget for.

Enroll now or call a customer service representative at (423) 648-1EPB(1372).

EZ Pay

Save time, checks, postage and the hassle of remembering to pay your electric bill by having your monthly bill amount automatically deducted from your bank checking account on the due date or the next working day. The transfer will show up on your bank statement just like any other transaction.

Sign-up now or call 648-1EPB to speak with a customer service representative.

Payment Arrangements

We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at one of our three locations. To make payment arrangements online, please click here. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.

Landlord Agreement

We offer a landlord agreement in order to keep power on in rental spaces when tenants move out until new tenants arrive. The agreement protects the rental property owner from disconnect and reconnect fees. When a tenant discontinues service, EPB Electric Power automatically switches billing into the property owner's name unless a tenant is disconnected for non-payment of their bill, in which case the next tenant should be advised to contact EPB to have the electric power service switched to their name.

For more information or to sign up for this service, please email or call (423) 648-1EPB (1372) to speak with a customer service representative.

Large Print Bill Summary

We’re pleased to offer a large print bill summary to make reading your electric bill easier.

Sign up now or over the phone by calling (423) 648-1EPB.

Detailed Residential Bills

By default you will receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we do offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To request a detailed residential bill, call us at (423) 648-1EPB (1372) or email us.