We can keep you informed every step of the way. Get the MyEPB app to receive real-time notifications and make sure we have your preferred mobile SMS number to get text alerts about your service status—anytime, anywhere.
Auto-receive reports for restoration.
Fastest way to report an outage.
The MyEPB app keeps you informed every step of the way. Whether you’re at home or away, you can see:
Download the MyEPB app for outage tracking and so much more, like easy bill payments and energy usage tracking.
We can also send service updates straight to your phone with text alerts. It’s a simple, convenient way to get notified immediately when there’s an outage, repairs are in progress, and service has been restored.
To ensure you receive these texts, you simply need to verify that we have your most up-to-date contact information.
Whether you're tracking your energy usage to avoid surprises, managing payments while you're out of town, or getting real-time service updates, the free MyEPB app makes it easy.
LEARN MOREWe all depend on electricity every day, and miss greatly during an outage. So it’s good to know how to power our lives safely–even during a storm.
EPB's award-winning customer service team is just a chat away.
Email your questions to an EPB representative and we'll respond within 24 hours. Reach out to us.
Call our direct number 423-648-1372 or Request a call back.
