Fiber Outages

Why is my Fi TV showing “signal lost”?

You may need to restart your set top box. Hold down the power button for 10 seconds. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

Why is my Fi TV showing “no signal”?

You need to make sure your TV is set to the correct device input. Try using the remote that came with your TV to change the input to the one your set top box is plugged into. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

Why is my Fi TV signal buffering?

This may be caused by a weak WiFi signal. Try switching your WiFi router from the 2.4 GHz setting to the 5 GHz setting. Then restart the Fi TV app. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

Why isn’t there an internet signal on any of my devices?

You may need to restart your WiFi router. To do this, unplug your router’s power cord, wait 10 seconds, then plug it back in. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

My WiFi network’s name is not showing up as an option on my devices?

You may need to restart your WiFi router. To do this, unplug your router’s power cord, wait 10 seconds, then plug it back in. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

Why won’t one of my devices connect to my WiFi network?

Try turning the device off, wait 10 seconds, then turn it back on. This prompts your device to find the network again. If you’re still having problems, try contacting us anytime day or night by online chat, email or phone.

Why is my WiFi router losing signal in certain places?

Signal disruption is likely caused by where the WiFi router is located. Keep routers away from microwave ovens, wireless phones and other major appliances. Also, locating your router near brick walls, floors, ceilings and other obstacles that can impede the signal. Also, change the router channel from the factory default setting to another option in order to differentiate your signal from those of your neighbors.

For more information, watch our helpful Tech Tip videos. If you're still having trouble, give us a call anytime at 423-648-1372.

Why can't I get a dial tone on my Fi Phone?

You may have a cordless handset that’s been left turned on. Make sure all of your home phones are turned off, then try again. If you have any trouble, give us a call anytime day or night at 423-648-1372.