Due to a necessary system update we cannot process payments, make payment arrangements, take orders for new services, or make changes to your existing account at this time. Unavailable options include:
If your bill is due today, you can pay on Monday and still avoid late penalties. We've also paused disconnections for non-payment and for Pre-Pay Customers. If you've received a disconnect notice, please settle your account or make a payment arrangement on Monday to maintain your service.
If your need is urgent, we're available 24/7/365 via Live Chat on epb.com or by texting or calling (423) 648-1372.
Thank you for your patience as we keep our systems up-to-date to serve you.