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Polycom 401 Series Frequently Asked Questions

View frequently asked questions for the Polycom 401 series phone for business customers.
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Related FAQs

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

  • Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
  • Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
  • Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
  • Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.

Yes. However, international long distance is charged per minute and the rate varies based on what country code you dial. All International LD charges will be itemized on your monthly bill. A list of current per-minute charges for each country code can be found here. EPB can also disable international long distance capabilities on any phones you wish.

Yes. EPB will provide Hosted Phone for Seniors training for your staff and residents. And if any resident has an issue or needs help using their phone’s features, they can call EPB technical support at any time day or night.

Each message can be up to three minutes long.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.

For other questions, get in touch with us