A Telecommunications Device is available for the Deaf (TTD) and TeleType (TTY) service is available for the hearing-impaired. The hearing impaired can also call 423-648-1372 for assistance.

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

Yes. Spanish speaking customers can receive bills in Spanish.

Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.

You can visit us at one of three convenient locations:

• EPB Downtown Corporate Office

10 West M.L. King Blvd.

No contact, curbside payment machine on the Market Street side (across from Miller Park) available 24/7. Indoor payment machines available in lobby Monday-Friday, 8:00 a.m. - 5:00 p.m. Enter through the Broad Street entrance.

• EPB East Brainerd

The EPB East Brainerd Service Center is located at 830 Eastgate Loop. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.

• EPB Hixson

The EPB Hixson Service Center is located at 2124 Northpoint Boulevard. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.

Yes. In 2010, EPB Fiber Optics became America’s first provider to deliver Gigabit-speed internet to every home and business. And in 2015, we became the first provider in the world to offer 10-Gigabit speed internet as an option to homes and businesses.

Our Mission is to enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently, and courteously at the best possible value.

Founded with the mission to “enhance quality of life for our customers and support local economic growth,” EPB was established in 1939 as an independent board of the City of Chattanooga.

EPB Tech Pro support is available to assist with your business fiber services 24/7 at 423-648-1500.

Levelized Billing gives you the ability to predict your bill each month. If you've been our customer at your current location for at least a year, we can calculate your monthly bill based on a "rolling average" of your power usage over the last 12 months. That means your bill won't fluctuate very much month to month – and you won’t have to settle up any difference at the end of the year.

To sign up for Levelized Billing, please call us at 423-648-1372.

Our Third-Party Notification program helps you avoid service disconnections by having another person, such as a friend or family member, receive copies of bills and other important notices such as disconnect notices.

To designate a person for this notification, please call us at 423-648-1372.

We’re pleased to offer a large print bill summary to make reading your electric bill easier.

To start receiving large print bill summaries, please call us at (423) 648-1372.

Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills.

We understand that there may be times when paying your bill is difficult. If you need to request a payment extension and you meet the following criteria, you can avoid a disruption in your service by requesting up to a 7-day extension to submit a payment. Requirements include:

• Must have received a disconnect notice
• Do not have a balance over $600.00
• Do not have a returned check for insufficient funds outstanding
• Do not have a balance over 60 days

To make payment arrangements, please login into your secure MyEPB by clicking here. Or call us at (423) 648-1372.