Yes, eligible non-residential property owners get a 90-day grace period to connect electric service without a deposit while transitioning a property to a new tenant, as long as the owner is an existing EPB customer in good standing (no disconnect notices, returned checks, or non-pay disconnects). If electric service is needed longer than 90 days, the standard non-residential security deposit policy applies.
All non-residential electric customers are required to provide an adequate security deposit on their business electric account to ensure coverage, in line with EPB's electric rules and regulations.
For a non-residential account, you can choose from:
The security deposit on your non-residential account, plus any accrued interest, will first be applied to any unpaid electric bill, and the remaining amount will be refunded to you.
Yes. Municipal, county, state, and federal agencies, as well as other utilities, are not required to provide a non-residential security deposit.
Yes, homeowner associations are required to provide a security deposit on their non-residential electric account, following the same policy as other business accounts. However, after 5 years of service with a clean payment history (no disconnects, returned checks, or non-pay issues), the HOA can request that EPB waive the deposit requirement and refund the cash deposit plus interest. If any collection activity occurs afterward, EPB may require the HOA to re-establish the security deposit, and another clean 5-year period would be needed before it could be waived again.
The non-residential security deposit is typically set at two times the amount of the highest bill on that business account over the previous 12 months. If you're a new business customer without billing history, or a different type of business is moving into an existing space, the initial non-residential deposit will be based on a fault current sheet from your electrician until at least 6 months of usage history is established.
