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How to Read Your Residential Electric Bill

Learn how to read and understand your residential electric bill.
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Related FAQs

The three easiest ways to report an outage are on this web page, or on your smart phone using the free MyEPB app. You can also contact us by online chat, email or phone anytime day or night to report an outage.

The Solar Share array includes 4,408 solar panels on 3.8 acres. The total power output of the entire array is nearly 2 million Kilowatt Hours per year – which could supply the annual energy needs of approximately 130 average homes.

EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.

Stay Informed

Unfortunately, lightning can sometimes strike and cause a surge that damages electrical systems. While we are unable to provide compensation for this type of event, we can help you find a surge protector that will keep your devices as safe as possible. Set up a 30-minute phone call with an EPB Energy Pro℠ for free, unbiased expert advice about surge protection, or watch this video to learn more.

It depends on what caused the outage and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention. However, sometimes there is so much damage to power lines and equipment that we will need to assess it on site and call in the appropriate lineman crews to fix it manually. In these instances, we will work hard to restore your power as soon as possible. You can report an outage, keep track of outage restorations, and more on the free MyEPB app.

Renters can receive a Home Uplift by providing proof of their landlord’s consent. However, the following structures are not eligible:

    • Apartment
    • Condo, townhome or multi-family dwelling of three or more units
    • Unoccupied buildings
    • Manufactured home built prior to 1976
    • Manufactured home not on a permanent foundation
    • New home with less than one year of service with EPB
    • Business or commercial property

We highly recommend starting the process with a free EPB Energy Pros℠ Home Energy Checkup to understand which improvements will give you the greatest energy savings. Once you’ve identified a qualifying home energy improvement project, you’ll choose an approved contractor from the EPB & TVA Quality Contractor Network. Only contractors in this network are approved to help you claim rebates. After your contractor completes your project, you will receive an email from MyTVA@MyTVA.com with instructions on how to receive your rebate. You will also be given the option to schedule a FREE EPB Energy Pros℠ Quality Assurance Checkup where we will ensure your contractor’s work meets specifications to help you achieve maximum energy savings.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

For other questions, get in touch with us

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