Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.
Business customers can call 423-648-1500 to speak with a business account representative about options available to you.
A Telecommunications Device is available for the Deaf (TTD) and TeleType (TTY) service is available for the hearing-impaired. The hearing impaired can also call 423-648-1372 for assistance.
EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.
Yes. Spanish speaking customers can receive bills in Spanish.
Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.
Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.
EPB is your “anything-is-possible” energy and connectivity solutions provider. Our mission is to improve quality of life in the Chattanooga area, so EPB embraces changing technology and constantly innovates to enhance our customers’ lives. Using our community-wide 100% fiber optic infrastructure, we deliver unparalleled services, from reliable, automated energy to the World’s Fastest Internet to the ultimate TV experience.
