There is a maximum of 100 messages that can be saved at any given time. You can delete a message over the phone by following the prompts after you listen to the message. If you are out of storage, your caller will get the message “mailbox is full.” Therefore, it’s always a good idea to delete messages after listening to them.

Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.

No. There is not a minimum number of residents or rooms, but EPB does require that you purchase our Hosted Phone solution as part of your Hosted Phone for Seniors plan.

Your Smart Net Plus for Business service includes a WiFi 6e router. It offers 2.4Ghz band, 5Ghz band, and 6Ghz band frequency options to help eliminate connectivity issues caused by network congestion. The router also includes 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of-sale hardware, printers, computers, and more. There is also an adaptor switch available from other vendors that will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.

Yes. Our Advanced Email solution enables you to showcase your brand by adding a personalized web domain to your email address.

To learn more, schedule your free business technology assessment or call 423-648-1500.

No. Your EPB Hosted Camera subscription includes repairs and replacements at no additional charge if your equipment malfunctions.

No. If you already subscribe to Fi TV you can keep it. You can re-term your fiber services, but Fi TV is not a contractual service. However, you may want to consider moving to this new Managed Streaming TV for Business. We are happy to talk with you to see if this is a good option that would meet your needs while saving you money. Please see your Terms & Conditions for details of EPB Fiber Optics services.

Yes, our "Find Me Follow Me" feature enables you to have calls ring simultaneously to multiple locations, extensions or mobile phones. To learn more schedule your free business technology assessment by calling 423-648-1500.

Just press *98, go to EPB’s online portal (phone.epbfi.com), or dial 648-Mail and follow the prompts. If you decide you want to set up your voicemails to go to your personal email address, this can be set up within in our online portal at phone.epbfi.com

The free WorkPass app included with Smart Net Plus for Business helps you gain insight into how customers interact with your business to help you enhance the customer experience, improve targeted advertising, and explore new revenue streams. You can also track peak employee Wi-Fi usage times to help keep track of individual productivity, manage connected devices, block access to inappropriate content, and more. Plus, you can see connected-device movement to help monitor on-site activity – such as customer interactions, business demand, and traffic flow patterns – to help better schedule staffing, plan promotions, modify floorplans, and more.

Your Smart Net Plus for Business router has 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of-sale hardware, printers, computers, and more. You can also purchase a network switch from another vendor that will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.

Yes. You can download recordings to your local storage drive, if you like.

All of EPB’s equipment is housed in a state-of-art data center that is a “bunker” type building which was built specifically to withstand major disasters. In addition, EPB also has a geo-diverse location with full redundancy for all our phone services. Just like any other phone carrier, EPB does use third parties to complete calls all over the world. So, if another carrier experiences a disaster there could be issues completing calls outside of EPB’s calling area. If you ever experience any issues, EPB is here to help 24/7/365 via chat or by calling 423-648-1372.

The Polycom VVX 450 business media phone features:

• 3.5” TFT (320 x 240)
• 12-line or speed dial keys
• HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
• Asian character support
• Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
• 4-way navigation cluster with center “select” key
• Supports VVX Expansion Modules and VVX Color Expansion modules
• See your messages on screen with the EPB Visual Voicemail
• Import and store up to 1,000 contacts with the EPB Contacts App

If at some point one or more Hosted Phone for Seniors handsets fail, EPB will replace them at no additional cost. You will just need to contact EPB at 423-648-1372 and we will schedule for one of our field techs install replacement phone(s).

For more information about the FCC broadband labels and their impact on consumers and ISPs, you can visit the FCC's official website at www.fcc.gov/broadbandlabels.

Yes. Our award-winning expert support is available 24/7/365. This support is included at no additional charge.

Yes. IPv6 via DHCP6 is supported.

Out of the box, the VVX 450 comes with the following applications: EPB Messages (Visual Voicemail) and EPB Contacts.

EPB Hosted Camera is a video product only. No audio is picked up or recorded.

Yes. Our complete turnkey Hosted WiFi Solutions offer public WiFi for customers or a large private employee network with enterprise grade equipment. For smaller businesses, we offer Smart Net Plus for Business, which features a mesh WiFi solution with secure, employee, and guest WiFi networks. Both include professional installation and expert support, and are delivered over the area’s only 100% fiber optic network. We’ll put together the best solution to fit your business and budget. To learn more schedule your free business technology assessment, call 423-648-1500.

Press the Park 1 or Park 2 keys while you are speaking with the original call to place it on hold.

Yes, a business can take a softphone only solution. EPB takes pride in helping our customers find solutions that meet their needs. Please contact one of our sales reps at 423-648-1500, option 2, and they will be happy to assist you.

Yes. In 2010, EPB Fiber Optics became America’s first provider to deliver Gigabit-speed internet to every home and business. And in 2015, we became the first provider in the world to offer 10-Gigabit speed internet as an option to homes and businesses.

Your designated EPB Hosted Phone administrator can add and edit short codes by logging in to the administrator CommPortal online.

No. Video captured by your cameras is delivered in real time, thanks to the world’s fastest internet delivered over the area’s only 100% fiber optic network.

EPB customer support is available 24/7/365. Simply call 423-648-1500 and someone will be happy to assist you with any questions or issues you may be having.

Smart Net Plus for Business is an advanced, managed WiFi solution for small-to-medium-size businesses with a focus on enterprise-grade cybersecurity, customizable guest WiFi network access, customer analytics, workforce management, greater network control, and more. It’s professionally-installed, and backed by local, 24/7/365 EPB Tech Pro technical support. Add Smart Net Plus for Business to your current EPB FiSpeed Internet for Business for just $25 more per month.

Currently, our monitoring software only supports Gmail, Yahoo, and Microsoft. We will be happy to assist you in obtaining a supported email address if you do not already have one. They are free to register and use.

No. Hosted Phone for Seniors is a quantity-based offering billed directly to a facility. At this time, EPB does not offer this solution to residential customers, so we cannot bill your residents directly. You can however, build the cost of the service into your current resident charges.

Yes. Port forwarding is supported. This would be in conjunction with Static IPs.

Hosted Phone for Seniors has been specifically tailored for residents of an assisted living facility. However, we would be happy to evaluate any business need and work to find a solution.

Hosted Phone for Seniors is a solution for residents of assisted living or long-term care facilities. The solution includes special handsets to address the unique needs of seniors, and feature amplified sound, extra-large Braille keypad, a bright visual ringer, hearing-aid integration and more. Features include:

• Keep your current number or choose an easy-to-remember one.
• Voicemail & voicemail-to-email.
• Call waiting.
• Call forwarding.
• Selective call acceptance.
• Anonymous call rejection.
• Talking caller ID.
• Unlimited domestic long distance at no additional charge.

Our EPB Hosted UC product requires an Internet connection. If you are unable to get an Internet connection, you will be unable to use your EPB Hosted UC.

Note: if you are not using a WiFi connection to connect to EPB Hosted UC, then you can use your cellular data. All data charges associated with the usage of EPB Hosted UC may apply.

FCC broadband labels are standardized labels that provide consumers with clear and transparent information about broadband service plans. They were introduced to empower consumers to make informed decisions about their internet service by ensuring they have easy access to essential plan details.

Yes. Motion Detection is available on all EPB Hosted Camera options.

Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

It’s unlimited. Record as much footage as you want for 7 days for each camera (or upgrade to 30 days for $10 more per camera per month), and keep clips for as long as you want. You can access it anywhere, on any streaming device.

Get a better understanding of employee activity patterns to improve workplace productivity. With WorkPass, you can see peak WiFi usage times to help with employee scheduling and time keeping, create employee profiles with custom security clearance levels, keep track of individual productivity and data use, assign and manage connected devices, see the apps employees use the most, block access to inappropriate content, and more.

No. EPB respects your privacy and will not access your video feed without your permission.

OpenSync Mesh Technology provides optimal performance across all devices at any given time. It’s adaptive, cloud-based connectivity learns from WiFi users and continually adjusts to prioritize bandwidth where’s its needed most. This machine learning automatically detects and corrects connectivity issues in order to ensure seamless WiFi service with less lag, interference, and dead zones. Plus, this mesh system has no need for wired access points in most cases – which makes it more flexible.

No. USB port is reserved for future use.

Yes, the VVX 450 supports electronic hook switch capabilities with certain GN Netcom/Jabra, Logitech, Plantronics and Sennheiser brand headsets. For more information, refer to a list of all the compatibility headsets on the Support Sitephone technology. It combines wideband codecs with our patented Polycom Acoustic ClarityTM technology into a complete, integrated design to maximize the audio performance of the VVX phone. Visit www.polycom.com/hdvoice to learn more.

Yes. Our router has basic firewall capability migrating existing wired LAN. Additionally, there are three Gig ports, which allow you to hardwire equipment.

By documenting employee/customer activity and interactions, you can use footage for training purposes or to study behaviors in order to enhance the customer experience. You can also choose to share your feed with local law enforcement (when available) or other people of your choosing for added surveillance.

Yes. EPB requires you to have an EPB Fiber Optics for Business internet connection to add this solution to your account. EPB offers two levels of internet (Standard and Professional) and an array of different speeds that will meet any size business needs.

It depends on several factors. EPB creates a separate internet connection that is locked down for security reasons, so your phone service does share your business internet connection. If the on-premises internet connection has issues due to your equipment failure, the phones would continue to work. However, if an internet outage is an external issue, then phone service may cease to work until the outage is resolved. The root of the problem determines if any phone outage will occur. EPB is available 24/7/365 to take any trouble calls and dispatch a technician to your business, if needed.

Once you have your Fi TV for Business account established for the first time, installing other devices is a matter of signing into the device, downloading the app, and connected to your Wi-Fi network. If you subscribe to an EPB Managed Wi-Fi service, we will be happy to assist you in installing another device at no charge. Most of the time we can assist you over the phone, but if we cannot resolve or help you over the phone, we will roll a truck. A $9 installation fee applies if we must set up the device onsite and you do not subscribe to a managed Wi-Fi service. However, there is no charge if we talk over the phone. 

No. Although there are a lot of great network management features and data analytics gathering included with the WorkPass app, it’s not required for using Smart Net Plus for Business. We just need a valid email address in order to set up your network and communicate with you about your network in the future. If you’d rather not use an existing email address, you can simply set up a Gmail email account for this purpose. Talk to your EPB Tech Pro for more info.

As a complement to your EPB business internet, Smart Net Plus for Business ensures you experience the full potential of your symmetrical internet speeds with optimal wireless bandwidth performance on all your connected devices, all at the same time. Smart Net Plus for Business also includes added features like enterprise-grade cyber security protection, user analytics, greater network control, a free WorkPass network management app and more to help you make the most of your WiFi connectivity. Plus, with EPB’s professional installation and ongoing local, 24/7/365 technical support, you won’t need your own onsite IT team to set up and manage your WiFi network.

Each business is unique in their daily needs, number of users, and usage patterns of internet. We’ll be happy to consult with you and design a solution that fits your needs and expectations. If at any time you would like to increase your bandwidth speed, our internet can scale as your business needs grow.

EPB Hosted Phone Solutions give you a large business phone solution at an affordable price. They are perfect for businesses small and large - from 1 handset to 200. They are feature-rich and flexible enough to seamlessly do business both in the office or on the go, and can be easily scaled for large businesses who need more lines and call management functions. Our cloud-based VoIP systems feature high-quality Polycom handsets and functionality such as an online management portal, mobile softphone app, SimRing, incoming call manager, multi-line hunt group plus helpful user tools such as voicemail-to-email, "find me follow me" forwarding and much more. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. Our experts will professionally install your camera system for our standard install price. We’ll also show you how to easily log onto your cameras on any streaming device. Plus, EPB provides free expert technical support available anytime day or night.

If you forget your password, click on “forgot password” and a reset link will be sent to the email address linked to your account. Follow the instructions to reset the password. If you run into any issues, please do not hesitate to call EPB 423-648-1500 and we will be happy to assist.

Yes. EPB Hosted Camera comes with a 99.5% uptime guarantee.

Yes. Our SIP Trunks offer an affordable solution that lets you make phone calls over a dedicated fiber connection instead of a traditional phone line. To learn more schedule your free business technology assessment by calling 423-648-1500.

Smart Net Plus for Business helps you take charge of your network with three distinct WiFi zones (Secure, Employee, and Guest) – featuring their own rules and analytics.

• Secure Zone: Protects business-critical systems such as point-of-sale software, back office computers, and ethernet-connected devices by controlling & monitoring access.
• Employee Zone: Enables you to create employee profiles, assign devices, monitor apps, see data use, set rules, and more to get a better understanding of activity and improve workplace productivity.
• Guest Zone: Allows you to see new and repeat guests by hour, track device counts, app times, data usage, and other analytics to document how customers use your WiFi network.

Yes. All recordings can be downloaded and saved to a local drive or cloud storage solution of your choice.

Yes! You can see all individually-connected devices on your Secure and Employee networks. You can also see the total number of connected devices on your Guest Network at any given time. And, Smart Net Plus for Business transforms indoor motion into valuable insights into how customers move through their business. You can use this data to better schedule staffing, modify floorplans, initiate store promotions, and more. Plus, motion awareness allows you to detect unusual activity after hours for greater peace of mind.

Our research shows that small business owners want more from their WiFi service. In addition to fast, reliable wireless speeds, they also want stronger cybersecurity, helpful data analytics, and network control that wasn’t available with our previous Smart Network for Business product. Smart Net Plus for Business includes added features like enterprise-grade cyber security protection, user analytics, greater network control, a free WorkPass network management app, and more to help small businesses make the most of their WiFi connectivity.

Yes. EPB has intelligence built into our phone switch to mitigate illegal spam, at no additional charge to all our phone customers. The solution blocks incoming calls from known, repeat-offender spam numbers.

You can visit us at one of three convenient locations:

• EPB Downtown Corporate Office

10 West M.L. King Blvd.

No contact, curbside payment machine on the Market Street side (across from Miller Park) available 24/7. Indoor payment machines available in lobby Monday-Friday, 8:00 a.m. - 5:00 p.m. Enter through the Broad Street entrance.

• EPB East Brainerd

The EPB East Brainerd Service Center is located at 830 Eastgate Loop. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.

• EPB Hixson

The EPB Hixson Service Center is located at 2124 Northpoint Boulevard. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.

Local EPB Tech Pro support is available anytime day or night at 423-648-1500.

EPB Hosted Phone service requires the use of telephones provided as part of your EPB Hosted Phone service agreement. We offer a variety of handsets and options designed to fit the needs of your business. In addition, mobile phones and smartphones from any service provider can be used to access many of the Hosted Phone features and services when you are away from the office.

You can save video clips up to 1-hour in length to your vault. For example, if you wanted to save an entire day of recording, you would need to upload 24 separate 1-hour clips.

Yes. Our experts can set up either a private or public SSID, or both. We can also password protect the networks if you desire.

All available features come standard with each handset. However, you can disable the Call Waiting and/or Voicemail features on any individual phone.

Short codes are short numeric speed dial codes that can be set up within your business phone system so that you can quickly make interoffice calls without dialing a whole phone number or extension. You may also establish customized short codes for frequently dialed numbers outside your business (for instance, you may set up a short code to call another office location, a vendor or a customer).

The first level of EPB support is our local technical experts available by phone 24/7/365. If we can’t resolve your issue over the phone, we will dispatch a field technician to your business the same day or schedule a time that works best for you.

We no longer offer the traditional Fi TV service to business customers, but we’re happy to talk with you about the new Managed Streaming TV for Business which is an excellent choice for most businesses — and could save you money.

EPB offers both table top and cordless phone handset options. You can mix and match based on your residents' needs. Each of the three handset options feature:

• • • Digital Clarity Power™ hearing aid technology for clearer call quality.
    • Boost and dB Amplifier for hearing impaired users.
    • T-coil Technology — an increase in sound quality and clarity in your hearing aids when listening to a public address system or using the telephone.
    • Hearing aid compatible and TIA-1083 compliant.
    • Super bright visual ringer with voicemail indicator.
    • Amplified ringer, incoming sounds and outgoing speech.
    • Loud and clear speakerphone for hands-free conversations.
    • Clarity VoiceAssist talking keypad.
    • One-Touch Memory Buttons.
    • Two of the handsets also feature large caller ID screens and battery backups.

Every home and business customer can send web content through EPB's network at the same fast speed without having to pay extra. EPB doesn't play favorites when it comes to online traffic, so businesses of all sizes have a level playing field for delivering new and innovative options for customers. And, EPB's internet features no data caps or speed throttling.

You can purchase a network switch from other vendors which will enable you to connect more hard-wired devices to your Smart Net Plus for Business router.

EPB tries to use existing customer infrastructure whenever possible and additional poles or structures are not commonly needed. However, if we run into an abnormal situation, our technician will discuss it with you in advance and make recommendations on options.

The router we use will support 64 clients/devices, per radio (2.4Ghz and 5Ghz radios included) at any given time.

Yes, you can get an evening install, and no EPB does not charge a different rate for an after-hours appointment. We will make every effort to find a time that works for you and your business to install your WiFi solution.

No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.

The VVX 350 has a 208x104 pixel backlit grey-scale graphical LCD screen.

Yes, most fax machine and TDD equipment will work with Fi Phone. If you have any questions about specific equipment, please call us at 423-648-1500.

The VVX 450 is a 12-line, color screen, mid-range business desk phone designed to bring high-quality, cost-effective solutions to office workers and attendants through advanced UC telephony features. Its applications integration enable users to accomplish core tasks as efficiently as possible while complementing their desktop office applications.

Yes. EPB Hosted Phone Solutions can be set up to automatically translate voicemails and send them to email or mobile text. To learn more schedule your free business technology assessment or call 423-648-1500.

There are benefits if you sign a contract with EPB. However, EPB does not require you to sign a contract. Speak with your EPB sales representative to find a solution that works best for you.

A Telecommunications Device is available for the Deaf (TTD) and TeleType (TTY) service is available for the hearing-impaired. The hearing impaired can also call 423-648-1372 for assistance.

Yes. We will continue to provide our current Fi TV video customers with a quality TV product. We will be happy to discuss this new Managed Streaming TV for Business option with any customer who is interested in learning more. And, if this product is a good fit, we will be happy to help you make the switch, so you too can cut costs. We want to help our customers get the best value whether it is with our product or through a streaming solution.

Yes. Our POTs traditional phone connections are delivered through the area’s only 100% fiber optic network and backed by expert, local 24/7 customer service. To learn more schedule your free business technology assessment by calling 423-648-1500.

Our Mission is to enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently, and courteously at the best possible value.

After you select a Hosted Phone for Seniors solution, an EPB Hosted Phone Coordinator will discuss the preferred training plan for your facility. This could simply include leave-behind support materials, or involve direct training at the individual level. Keep in mind that after training, EPB’s technical experts are available 24/7/365 to assist you via chat or by calling 423-648-1372.

Each message can be up to three minutes long.

Yes. Spanish speaking customers can receive bills in Spanish.

Yes! If you are currently on Smart Network for Business, you can easily upgrade to Smart Net Plus for Business. Simply connect with an EPB business sales representative by calling 423-648-1500.

Yes. EPB will be happy to set up any new devices for you at no additional charge. In most instances, one of our highly trained technical support individuals can walk a customer through the steps over the phone. However, we would be happy to send someone to your business to assist.

Up to three SSIDs are included with Smart Network for Business. If you require more, our Hosted WiFi may be a better choice for your business. We can help you choose the right solution now then upgrade your service when your business is ready.

Top benefits are:

• Make more efficient and productive calls with the unparalleled voice clarity of Polycom® HD Voice
• Improve productivity for cubicle workers through an intuitive easy to use user interface
• Reduce deployment and maintenance costs—EPB Provisioning and web based configuration tool makes the VVX 350 simple to deploy, easy to administer, upgrade and maintain
• Polycom Acoustic Fence isolates and minimizes ambient environmental noise for better call clarity
• See your messages on screen with the EPB Visual Voicemail

We will only set up WiFi networks associated with the Hosted WiFi or Smart Net Plus for Business services. Otherwise customers are responsible for setting up their own networks.

Yes. EPB Hosted Phone has a SoftPhone feature that enables you to seamlessly conduct business calls from your landline system or mobile phones as if you are at a central location. To learn more schedule your free business technology assessment by calling 423-648-1500.

No. You must have EPB FiSpeed Internet for Business to be eligible for Smart Net Plus for Business WiFi service. Smart Net Plus for Business WiFi can be added to your EPB business internet for a separate cost of $25 more per month.

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

Yes, just contact us at 423-648-1500, option 2, and we can block specific sites.

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.

Yes. In most cases they can help you over the phone. We also have tools to remote-in to your devices if you grant permission. We are also happy to send a technician to your business at no additional charge.

No. Smart Net Plus for Business WiFi can be added to your EPB business internet for a separate cost of $25 more per month. You must have EPB Fi-Speed Internet for Business or Professional Internet to be eligible for Smart Net Plus for Business WiFi service.

EPB will send a highly knowledgeable technician to your business to perform what we call a site survey. During this time, we will discuss what your business video surveillance needs are, and how EPB Hosted Camera can meet those needs. We will discuss placement of cameras with you in advance to make sure you have optimal performance and visibility. After a site survey is complete, we will send you a final proposal that outlines the proposed solution and charges. You will need to accept this proposal via your electronic signature. Once the proposal is signed, your install date will be established. We can call in advance before coming out, if need be, in order to make sure it is still a good time for you and your business.

You can add up to 12 cameras with your EPB Hosted Camera solution.

If your equipment malfunctions, and it cannot be repaired, we will replace it with new equipment at no additional cost.

You can learn more about the EPB Quantum Network by clicking here.

Using the "search" icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.

Using the “search” icon, you can generate reports based on bookmarks, camera events, timeframe, date range and location.

Yes. EPB Hosted Camera is built to scale. So, as your business needs change, you can add or delete cameras without affecting your overall EPB Hosted Camera service.

No. EPB technicians are only currently only licensed for TN installations.

Yes. We can help you improve productivity by giving your teleworkers a world-class connectivity solution that includes the world’s fastest internet, professional installation and 24/7 expert local technical support. To learn more schedule your free business technology assessment or call 423-648-1500.

Yes. Sync locations with either Point-to-Point (E-Line) or Point-to-Multipoint (E-Tree) connectivity across a secured metro-area network with end-to-end service-level agreements with 99.999% port availability. To learn more schedule your free business technology assessment or call 423-648-1500.

By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To start receiving detailed bills, please call us at 423-648-1372.

No. EPB Hosted Camera does not alert 911 if there is an incidence. However, you can set up alerts to alert you if there is activity or the camera senses motion.

Yes, the FCC broadband labels requirements apply to all ISPs offering broadband service plans to consumers. Regardless of the provider or plan, customers should expect to have access to these labels to make informed decisions about their internet service.

No. One bill will include all activity. However, each resident's number will be identified as its own line item charge.

Yes, we have a Voicemail-to-Email feature that transcribes the message.

Yes, a contract is required. For details, please call an EPB business sales representative at 423-648-1500.

Firmware upgrades are done for purposes of service improvements or end-user functionality improvements. All upgrades are done behind the scenes. The user will be contacted via the app store and/or email that an upgrade has been issued along with instructions.

Yes, you will be billed for the router and any extenders.

EPB offers Hosted WiFi, a wireless (WiFi) network service for Fi-Speed Internet customers. EPB also offers Smart Net Plus for Business, a managed mesh WiFi service for small businesses. If you are a Hosted WiFi or Smart Net Plus for Business customer, we will provide the necessary equipment and set up a wireless network for your business. If you are not a Hosted WiFi or Smart Net Plus for Business customer, you must provide your own wireless router for your business.

EPB offers small-to-medium-size businesses Smart Net Plus for Business – a comprehensive, small-business WiFi solution professionally installed and backed by local, expert EPB Tech Pro support. In addition to fast, dependable wireless speeds, you also get some of the added features of an enterprise-level WiFi solution – such as advanced cybersecurity, customer analytics, workforce management tools, and more to help fuel your business growth.

Yes. EPB has a Quick Start Guide available for each Hosted Phone for Seniors handset. Each includes callouts of each button’s functionality. You can find PDFs of these guides below. Ask your sales representative for more details.

Alto Plus Quick Reference Guide

JV35W Quick Reference Guide

XLC3.4+ Quick Reference Guide

Because every business is unique, EPB technicians will walk you through every step of the way beginning with a no-obligation site survey. We will evaluate your needs and concerns and work with you to design a camera solution with up to 12 cameras. Our highly knowledgeable technicians will also discuss cameras available and recommended placement so that you’ll have optimal performance and visibility at your location.

Yes, EPB Hosted Phone Solutions feature an online CommPortal for complete phone system management. To learn more schedule your free business technology assessment by calling 423-648-1500.

Log on to "phone.epbfi.com." Enter your desk phone's number and your voicemail PIN number for the Password.

Yes. Just dial *72 and the 10-digit forwarding number. A line will remain forwarded unless deactivated by pressing *73.

When your business signs a product contract with EPB Fiber Optics, you are essentially locking in your rate (with the exception of Fi TV). Your rate will stay the same through the end of your contract for EPB Hosted Camera. However, if we do have to take a rate increase (due to rising costs) we always provide ample notice to our customers before making any changes and the price will only go into effect once your contract expires.

Founded with the mission to “enhance quality of life for our customers and support local economic growth,” EPB was established in 1939 as an independent board of the City of Chattanooga.

Yes. EPB’s Hosted Phone for Seniors is a traditional phone solution, which is delivered via EPB’s state-of-the-art, redundant telephony switch. There is not any on-premise PBX equipment that you must maintain like a traditional PBX. Additionally, EPB has redundancy built into our solution, which provides another layer of reliability.

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Yes. You can bookmark and name a bookmark to find the item/video quickly.

Data allowances refer to any caps or usage limits imposed by the broadband plan. EPB has never imposed a data cap and customers will be able to see how these limits with other providers may vary depending on the plan and can affect a customer's internet usage and overall experience. The labels provide clarity on how data allowances are calculated and any associated overage charges.

You can access your video feeds anytime via your personal portal on any desktop computer with a web browser. Your EPB technician will also show you how to download the app to your mobile devices and also view from your smartphones and tablets.

No. All EPB services include expert technical support 24/7/365 at no additional charge. You’ll save the expense of added IT staff with anytime, expert technical support that ensures your system is always performing at its peak.

Yes. Hosted Camera allows viewing of up to 64 camera feeds at once.

Minimum equipment requirements include: Processor - Intel i5 3.2GHz or higher and AMD FX-8120 or higher, Memory - 8GB or higher, Operating System (OS) - Windows 8.1 or Apple Mac OSX 10.8 or higher, PCIx Hard Drive with Sequential Read/Write over 1.25 GigaBytes per second.

All of your EPB Fiber Optics for Business services will appear on one bill. We do not require any upfront money, so all charges one-time and monthly recurring will be on one bill.

Yes. However, international long distance is charged per minute and the rate varies based on what country code you dial. All International LD charges will be itemized on your monthly bill. A list of current per-minute charges for each country code can be found here. EPB can also disable international long distance capabilities on any phones you wish.

If you are a resident of an Assisted Living facility, you need to contact your facility’s Hosted Phone for Seniors internal phone plan administrator with questions regarding your phone and it’s features. Your facility’s staff have been trained by EPB to handle any issues you may have. If you have trouble contacting your internal phone plan administrator, or need further assistance, you may call EPB at 423-648-1372 anytime day or night.

The Polycom VVX 350 business media phone features:

• Backlit grayscale graphical LCD (208 x 104)
• 6-line or speed dial keys
• HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
• Asian character support
• Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
• 4-way navigation cluster with center “select” key

Yes. EPB Tech Pros will install Smart Net Plus for Business equipment at your business, connect your critical business devices (like computers, point-of-sale systems, and printers), set up a basic guest network, and provide 24/7/365 expert local technical support – all at no additional charge.

So fast you could stream 1,754 online movies all at the same time – in HD – from a single internet connection without experiencing any buffering or lag time. While that’s more bandwidth than you may ever need – it’s an enormous platform of possibility for whatever online opportunities innovative thinkers can dream up next.

Learn more.

Most of the free apps that we recommend do not require logins. However, it is up to you to manage credentials for any apps you choose to use or install. EPB will not be managing any app usernames or passwords.

There are benefits to signing a contract, but we do offer solutions without a contract.

You can add up to 12 cameras with your EPB Hosted Camera solution.

The EPB Hosted Camera solution has multiple models of Axis (commercial grade) cameras to fit any business need either outdoor or indoor.

Yes. IP Sec passthrough is supported.

FiSpeed Internet for Business starts at $60 per month for a small-business 100 Mbps connection. From there, internet speeds scale in speed and cost up to 10 Gigs. We have the right internet solution for any business size and scope. We’ll be happy to discuss options for your business.

Yes, you can make this change online via CommPortal if you are the Administrator for your business or by giving us a call at 423-648-1500.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

This allows you to instantly establish an audio conference to predetermined contact lists. To learn more schedule your free business technology assessment by calling 423-648-1500.

Hosted Phone for Seniors is proven VoIP technology delivered over the World’s Fastest Internet for faster uptimes and failsafe reliability with built-in disaster recovery. Plus now you can take the hassle out of continually granting multiple providers with access to facilities and resident rooms. Our experts will put together a single, custom solution specific to your unique needs. We’ll make sure you have the right phone lines and equipment, install handsets, show residents how to use their phone and its features — and back it all with anytime local technical support.

We need a valid email address in order to set up your Smart Net Plus for Business network and communicate with you about your network in the future. If you’d rather not use an existing email address, you can simply set up a Gmail email account for this purpose. Talk to your EPB Tech Pro for more info.

Yes. We can help you accelerate productivity by connecting each of your locations through a private, dedicated internet connection for secure communication and faster transfer of massive data feeds and backups. Our VLAN product links locations with In-Network Point-to-Point or Point-to-Multipoint GPON-based connectivity across a secured metro-area network to secure your data from open internet traffic. To learn more schedule your free business technology assessment or call 423-648-1500.

EPB offers several different camera models with a range of functionality and resolution, up to 1080p 30 frames per second. We will discuss your needs with you and work to find a camera solution right for your business.

Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.

The labels promote transparency and empower consumers to compare different broadband plans easily. By providing clear and standardized information upfront, customers can make informed decisions based on their specific needs and preferences.

Yes. You can filter recordings based on specific dates, time location, and camera events.

Yes. Our Redundant Internet is a failsafe internet solution that is delivered to your business via multiple independent fiber network routes for a constant, dependable connection. To learn more schedule your free business technology assessment by calling 423-648-1500.

Top benefits are:

• Improve productivity for knowledge workers and office staff via an intuitive larger, color display and easy to use line appearances
• Make more efficient and productive calls with the unparalleled voice clarity of Polycom® HD Voice
• Reduce deployment and maintenance costs—EPB Provisioning and web based configuration tool makes the VVX 450 simple to deploy, easy to administer, upgrade, and maintain
• Polycom Acoustic Fence isolates and minimizes ambient environmental noise for better call clarity

SimRing (simultaneous ring) gives you the option of having a call to your phone ring multiple other phones at the same time until the call is answered or voicemail picks up.

Depending on your business needs, and all the internet devices you are running in your business, you may need to increase your bandwidth package or upgrade your Wi-Fi product. Our trained business solutions experts can talk to you and help you determine your business needs and make suggestions that fit your specific requirements. In most cases, even if there is a need to upgrade your internet, you will save money overall.

Standard installation is $110 per indoor camera and $220 per outdoor camera. There is also a $9 activation charge per camera installed.

It depends on the coverage you are trying to achieve at your business. For most businesses, the Smart Net Plus for Business solution will suffice without the need for extenders. But there are a lot of variables (building materials, strength of signal, larger square footage to cover) that will determine the need. An EPB representative will help you determine what best meets your needs.

We’ll design a Smart Net Plus for Business solution to power all of your devices at once without losing speed or performance.

Yes. You can use your softphone anywhere in the world as long as you have access to the Internet. Just use it as if you are dialing from the US. Long distance charges will apply.

Yes, the VVX 350 supports electronic hook switch capabilities with certain GN Netcom/Jabra, Logitech, Plantronics, and Sennheiser brand headsets. For more information, refer to a list of all the compatibility headsets on the Support Site.

Smart Net Plus for Business is intended for small businesses who subscribe to an EPB Fi-Speed Small Business internet tier, do not require more than 3 SSIDs and do not need outdoor access to their network. Customers will receive one Wi-Fi 6e router (with 3 ethernet LAN ports), and one additional access point (if necessary). Business customers with needs that go beyond those basic specs will find that EPB Hosted Wi-Fi is a great solution for them.

The labels include key details such as download and upload speeds, latency, monthly service fees, data allowances, additional fees, and technical support information.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Please contact our network operations team at 423-648-1500, 24/7/365, and choose option 6.

Each of our three handset options is designed with hearing and vision-impaired seniors in mind, with features such as extra-large buttons, bright visual ringer, one-touch speed dial, amplified volume, hearing aid integration and the ability to automatically adjust the volume of soft and loud sounds

Your vault includes unlimited storage. Clips can be saved in 1-hour increments and kept for as long as you like.

Unfortunately no. Set top boxes with a DVR must be wired directly to your television.

Yes, if you are an existing Fi TV customer.

Yes. You can forward calls remotely to any of your business numbers at any time for any reason by accessing the Commportal from any web browser (including a smartphone or mobile device). In the event of a service outage at your location, you can use the CommPortal to have calls to your business number forwarded to another number, such as a mobile phone. See the Hosted Phone Quick Start guide for instructions on forwarding calls.

EPB Hosted Phone for Seniors is a complete communications solution that is more reliable and less expensive than traditional PBX systems, and is equipped with the right handsets and features to address the unique needs of your residents. Plus like everything EPB offers, this solution is backed by anytime local technical support.

No. EPB Hosted Cameras require both internet and power to function.

Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment, call 423-648-1500.

Yes. EPB technicians that install our EPB Hosted Camera solution have gone through state level background checks and passed all required testing to be certified. EPB’s state license number is available upon request.

Yes, a contract is required. For details, please call an EPB business sales representative at 423-648-1500.

Yes, EPB technicians will provide full product training at no additional cost along with ongoing support. If at any time you any questions or issues, EPB customer support technicians are happy to assist you 24/7/365.

Yes. We understand your business needs change over time. That’s why our Hosted Phone for Seniors solutions are scalable from 1 handset to 1,000. Your sales representative will be happy to guide you through the process of modifying your solution as needed.

With EPB Fiber Optics, there are no data limits. Use all of the data you want at no additional charge.

EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.

If you voluntarily discontinue your EPB Hosted Camera account, your recordings are deleted from the cloud-based vault. However, if you are disconnected due to a non-payment on your account, recordings will be retained, and your account restricted until payment is made.

No. Smart Net Plus for Business requires a WiFi 6e router provided by EPB. It offers 2.4Ghz band, 5Ghz band, and 6Ghz band frequency options to help eliminate connectivity issues caused by network congestion. The router also includes 3 ethernet LAN ports for connecting your most important hard-wired systems such as point-of- sale hardware, printers, computers, and more.

No. The monthly recurring cost covers the equipment lease and all costs associated with maintenance, access to the software, firmware/software updates, support (on phone or at your business), trouble issues, and equipment upgrades.

EPB has two levels of service. Our standard feature cameras are priced at $30/month per camera or advanced feature cameras are $47/month per camera.

All video activity can be viewed up to 30-days unless you download and save to a local drive. EPB does offer an upgrade to 30-days of video storage for an additional $10/month per camera.

Yes. One static IP address is supported.

Yes, this can be done online via CommPortal or by dialing *72 followed by the 10-digit forwarding phone number. To remove forwarding dial *73.

Smart Net Plus for Business is a complete turnkey service, where EPB Tech Pros:

• • Professionally-install a Wi-Fi 6e router (& one access point if needed)
  • Setup and optimize the network for peak performance in every corner
  • Educate the customer on setting up secure networks via the WorkPass app
  • Assist customers in connecting wireless devices, if requested
  • Provide 24/7/365 expert local technical support

At this time, we do not off a television solution with public viewing rights.

As the TV industry shifts to streaming and prices for TV content continue to skyrocket, EPB is working with all of our customers to help them find their best fit for their TV needs at the best value. Although some content that residential TV customers expect is not available through free streaming services, most businesses are interested in broadly appealing TV content and many great options are now available at no charge. EPB Managed Streaming TV for Business also relieves business customers of the extra equipment and overhead — like set top boxes — that comes with traditional TV options. EPB’s new option allows us to provide better quality and value than the commercial video services we are sunsetting.

The VVX 350 is a 6-line entry-level business desk phone designed to bring high-quality, cost effective solutions to cubicle workers through advanced UC telephony features. It’s applications integration enables users to accomplish core tasks as efficiently as possible while complementing their desktop office applications.

Yes. Smart Net Plus for Business is a more advanced solution that completely replaces Smart Network for Business, which is no longer available. Existing Smart Network for Business customers are welcome to keep their equipment once their contract expires or if they do not have an existing contract. Should they wish to re-contract, they must upgrade to Smart Net Plus for Business.

EPB’s normal business hours are 8-5/M-F, but we will certainly work with you and your business to find the best time to install your EPB Hosted Camera solution — including nights and weekends. Additionally, customer support is always available 24/7/365.

EPB Tech Pro support is available to assist with your business fiber services 24/7 at 423-648-1500.

EPB will dispatch a technician to your business. At EPB we triage all calls, and if you are completely out of service you are moved to the top of the list. We will dispatch a technician to your business, and we can have him call you before coming, if you desire.

You can submit a request to have your personal or business number reinstated as a legitimate phone number that is not being used for spam calls. Submit a request at https://freecallerregistry.com/fcr/ and it will automatically be forwarded to three different reporting agencies (TNS, Hiya, and First Orion) that will take care of this for you.

Yes, local call recording is supported on the VVX 350, VVX 450, VVX 501 and VVX 601 Business Media Phones.

Yes. EPB will provide Hosted Phone for Seniors training for your staff and residents. And if any resident has an issue or needs help using their phone’s features, they can call EPB technical support at any time day or night.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

You can use the data collected by your Smart Net Plus for Business customized guest network to gain insight into user activity by daypart, length of stay, repeat visitors, and other analytics. Document how consumers interact with your business to help you enhance the customer experience, improve targeted advertising, and explore new revenue streams.

The free WorkPass app is a one-stop WiFi command center and user information hub that helps you easily monitor, modify, troubleshoot, customize, and control your Smart Net Plus for Business WiFi network anytime, anywhere – right from your smart device or web browser.

Yes, however the only headset we have for use with the Polycom phones are the Plantronics Savi 740 headsets. You will also need to purchase an APP-51 Cable to connect the headset to your phone.

As the cost of TV content continues to rise dramatically and more and more customers switch to streaming to save money, we want to help our business customers take full advantage of this trend and save money too. Our new EPB Managed Streaming TV solution gives you the video content you need to meet your business objectives while dramatically reducing or even eliminating your TV costs — including monthly plan costs, set top box rentals, annual rate increases and more. In fact, we can help you access streaming options that are absolutely free of charge. While we will no longer offer businesses a traditional TV product, we will work with you to select the video content that is best for your business, install the necessary equipment (a streaming device, internet and managed WiFi) for smooth, buffer-free streaming and provide ongoing technical support

Yes! Smart Net Plus for Business enables you to easily customize a branded splash page with secure access to a separate guest network that provides fast, reliable WiFi to customers, while collecting user activity and detailed analytics for you.

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

EPB Hosted Camera is an enterprise-class, self-monitoring video solution. It’s a cloud-based video monitoring system that lets you view live and recorded video from your laptop, tablet, or smartphone, so you know you have constant visibility of your business, and peace of mind that your operations are running smoothly, wherever you are. The service is installed, supported, and maintained by EPB 24/7/365 days a year.

As an addition to your EPB business internet, Smart Net Plus for Business is just $25 more per month with our standard router, plus $10 more per month for an additional Access Point (if necessary).

As an addition to your EPB business internet, Smart Net Plus for Business is just $25 more per month with our standard router, plus $10 more per month for an additional Access Point (if necessary).

There are no data limits. Use all of the data you want at no additional charge.

Yes. There may be a delay of a few seconds because it’s transmitting through the cloud, but it is as real-time as any cloud-based solution.

Speed information displayed on labels includes both upload and download speeds that consumers can expect under typical conditions. It's essential to understand that actual speeds may vary based on factors such as:

• Line loss from the ONT (the equipment on the outside of your home) to the router on the inside of your home
• Age and type of router
• Router placement
• Distance of device from router
• Age and operating system of device
• Outdated hardware or firmware
• Interference from other devices (microwave ovens, Bluetooth devices, neighboring Wi-Fi networks, etc.)

Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.

Yes. Redundant Primary Rate Interface (PRI) offers a complete digital voice solution with calls sent and delivered via multiple geo-diverse fiber optic paths for maximum reliability. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. Our Professional Internet is designed for businesses with mission critical connectivity needs who require IP flexibility and service-level agreements not available with Small Business Internet. To learn more schedule your free business technology assessment or call 423-648-1500.

Yes. Our Call Record add-on is for customers who need to record call center and/or other employee calls for compliance, risk and training purposes. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes, you can make this change online via CommPortal if you are the Administrator for your business or by giving us a call at 423-648-1500.

Phones delivered over an ethernet network will not stay active for exceedingly long without also having a UPS system. Phones that utilize analog lines, such as fax machines, fire alarms, etc. will remain functional for a minimum of 8 hours in the event of a power outage.

EPB Hosted Senior Solution is a leased solution. The monthly lease amount pays for the dial-tone, maintenance of the hardware and ongoing support. The phones remain the property of EPB, but we will support the solution and replace defective handsets at no additional cost.

Choose from a range of TV packages – including Public and Private viewing, Bulk, Hospitality – with your customers’ favorite channels.

To learn more schedule your free business technology assessment by calling 423-648-1500.

No, the phones receive Power over Ethernet (PoE) using the switch that we install in your business.

EPB is your “anything-is-possible” energy and connectivity solutions provider. Our mission is to improve quality of life in the Chattanooga area, so EPB embraces changing technology and constantly innovates to enhance our customers’ lives. Using our community-wide 100% fiber optic infrastructure, we deliver unparalleled services, from reliable, automated energy to the World’s Fastest Internet to the ultimate TV experience.

Yes. You choose how you would like them named. For instance, front door, lobby, etc.

Yes. You can establish alerts based on activity and they can be sent to you via text or email.

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

• Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
• Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
• Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
• Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.

Hosted Phone for Seniors installation timeframes are determined by many factors, such as the porting of phone numbers, number of handsets being installed, and wiring requirements. EPB will work with you, and your residents, throughout the entire installation to clearly communicate an expected downtime duration when planned. EPB will detail the installation in advance and set expectations on your specific installation before we come out to install your new service.

Out of the box, the VVX 350 comes with the following applications: EPB Messages (Visual Voicemail) and EPB Contacts.

SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up.

Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone. You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the CommPortal.

Yes you can!

Smart Net Plus for Business is a better value because it has many advanced features that weren’t included with Smart Network for Business, such as:

• Enhanced cybersecurity: Enterprise-grade AI security continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.
• OpenSync Mesh Technology: Providing optimal performance across all devices at any given time with adaptive, cloud-based connectivity that learns from WiFi users and continually adjusts to prioritize bandwidth where’s its needed most. This machine learning automatically detects and corrects connectivity issues in order to ensure seamless WiFi service with less lag, interference, and dead zones. Plus, this mesh system has no need for wired access points in most cases – which makes it more flexible.
• Custom WiFi portal for guests: Smart Net Plus for Business makes it easy to set up and customize a separate, branded customer WiFi network. It allows you to capture user analytics to see repeat visitors, length of stay, activity by daypart and other information to enhance the consumer experience and targeted marketing efforts.
• WorkPass app: A free, one-stop WiFi command center and user information hub that gives you complete control of your network anytime, anywhere – right from your smart device or web browser.
• Employee engagement: Get a better understanding of employee activity patterns to improve workplace productivity. See peak WiFi usage times to help with employee scheduling, keep track of individual productivity, manage connected devices, block access to inappropriate content, and more.
• Motion sensing: See foot traffic and customer density to better schedule staffing and understand consumer behavior. Plus, motion sensing allows you to detect unusual activity after hours for greater peace of mind.

Unfortunately no. To add Smart Net Plus for Business to your business internet or to upgrade from Smart Network for Business, just call an EPB business sales representative at 423-648-1500.

Please, contact our network operations team 423-648-1500 option 6 and they will be happy to assist you. They are available 24/7/365.

Yes. Choose reliable domestic and international plans that can be changed at any time, using your existing toll-free numbers so you have just one telephone bill. To learn more schedule your free business technology assessment by calling 423-648-1500.

Smart Net Plus for Business is the best solution for many of our customers’ WiFi needs. It includes an OpenSync mesh router.

Yes. You can set restrictions for your Smart Net Plus for Business Guest Network using the WorkPass app. Contact your EPB Sales Manager or Field Technician for more assistance.

Yes. Night Vision is available on most EPB Hosted Camera options.

Yes. Our video monitoring solution is secure and can only be enabled via a password that your business sets and can change at any time.

This enables you to enhance productivity with on-demand audio conferencing that can manage callers, record calls and more. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. We offer a complete solution for hotels and hospitals that want to provide TV service to guests and patients.

To learn more schedule your free technology assessment, call 423-648-1500.

If a resident moves to another room, EPB can come out and relocate their number. If at any time you need to disconnect a resident's phone, just call EPB and we can remove the charge and plan to have the equipment returned. If you approve, a resident may take their Hosted Phone for Seniors number with them to another carrier or facility.

Yes. Camera packages can include a mix of both standard and advanced feature levels, up to 12 cameras maximum.

EPB Smart Net Plus for Business routers support all of our Fi-Speed Internet for Business Speeds.

Press the Envelope icon on the phone and enter the PIN number you setup. If you have not setup your mailbox yet, then the default PIN number is 4729#

EPB will replace any non-working cameras, but theft or vandalization of EPB equipment would be the sole responsibility of the customer. However, if a camera is vandalized or stolen, since the camera is always recording, you should be able to get a video of the event up to when the camera goes offline. EPB will bill the customer for the unreturned rate of the cameras, and then we can re-install new ones, if you like. Most businesses carry insurance, and these types of instances are most often covered. However, talk with your insurance company to get specifics on what is covered under your policy.

Yes. Our solutions are scalable to grow and expand with your business. In addition to upgrading internet speed and equipment, you can also move to our enterprise-level solution - EPB Hosted WiFi.

The VVX 450 has a 3.5” inch color screen 320 x 240 pixels.

EPB Tech Pros will install Smart Net Plus for Business equipment at your business, connect your critical business devices (like computers, point-of-sale systems, and printers), and set up a basic guest network. You simply download the free WorkPass app onto your primary device to easily manage your network – like customizing splash pages, viewing employee and customer activity, keeping an eye on network threats, discovering active and quarantined devices, and much more.

EPB Hosted Camera is designed for businesses of all sizes — whether you need one or a dozen. We work with you on the solution right for your business location, and you can add more cameras at any time you need them (up to 12).

Yes. Our Automatic Call Distribution (ACD) automatically answers incoming calls and distributes them to a specific group within your organization. To learn more schedule your free business technology assessment by calling 423-648-1500.

Polycom HD Voice delivers much clearer, more vibrant and life-like conversations than the traditional phone technology. It combines wideband codecs with our patented Acoustic Clarity Technology into a complete, integrated design to maximize the audio performance of the VVX phone. You can learn more at www.polycom.com/hdvoice.

EPB has several tools to secure your WiFi network. We let you decide the naming conventions of your SSIDs, as we do not use factory settings. We assist you in choosing a password that is unique and strong. Additionally, we’ll turn on the router encryption, maintain the most up-to-date firmware/patches, and enable the router firewall. Additionally, Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.

Currently, there is support for up to 192 devices connected at one time.

Yes.

EPB Hosted Camera is ideal for any size organization that requires a solution to centrally monitor one or more sites. EPB Hosted Camera eliminates the need for on-premise servers and reduces IT involvement, since EPB manages all software updates, maintenance and support. The service’s highly elastic architecture enables additional sites to be added as your business expands across new locations.

Your Hosted Phone service comes with an 8-hour battery backup to help ensure the continuation of your phone service in the event of a short power outage. However, if a significant power outage occurs or the system lines are damaged, your phone service will be offline until restoration has occurred.

Yes. We enable you to take total control of your conference calls from 5 to 100 attendees with fast, reliable connections and features like Conference Bridge and All Call. To learn more schedule your free business technology assessment by calling 423-648-1500.

Each handset has a $25 recurring monthly fee. The resident or facility can choose what handset they want in each room. The monthly fee includes the lease of the handset, all features and functionality of the phone number, phone installation and training and ongoing support. If at any time there is a problem with the phone itself, EPB will replace it no questions asked.

EPB Hosted Phone Solutions give you a large business phone solution at an affordable price. They are perfect for businesses small and large - from 1 handset to 200. They are feature-rich and flexible enough to seamlessly do business both in the office or on the go, and can be easily scaled for large businesses who need more lines and call management functions. Our cloud-based VoIP systems feature high-quality Polycom handsets and functionality such as an online management portal, mobile softphone app, SimRing, incoming call manager, multi-line hunt group plus helpful user tools such as voicemail-to-email, "find me follow me" forwarding and much more. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes! EPB Tech Pros will professionally-install routers and access points, optimize WiFi for peak performance, connect your critical business devices (like computers, point-of-sale systems, and printers), set up a basic guest WiFi network, and provide 24/7/365 expert local technical support – all at no additional charge.

Because existing set top box technology is aging and will soon be outdated, we will no longer supply additional set top boxes for customers on our older platform of business television service. However, we are happy to work with you to transition you to either the newest Fi TV for Business or our free Managed Streaming TV for Business solution.

Smart Net Plus for Business includes enterprise-grade AI security that continuously safeguards your network, users, and business from ever-evolving attacks like phishing, malware, ransomware, and more. This always-on system immediately detects new cyberattacks, and automatically isolates devices that behave outside their normal parameters to prevent threats from spreading.

Yes. We have Bulk TV Solutions for apartment and condo complexes that want to include a TV package as part of a tenant’s lease.

To learn more, schedule your free business technology assessment, or call 423-648-1500.

To add Smart Net Plus for Business to your EPB business internet, simply connect with an EPB business sales representative by calling 423-648-1500.

Please call EPB at 423-648-1500 if your camera needs repositioning. We may be able to assist you remotely if it is an optical zoom request. An installation charge may be assessed if your request includes physically moving an installed camera to another location.

Most people think of saving recordings because of an incidence involving theft or destruction of property. However, recordings can be used for training opportunities, to document employee/customer interactions, or learn customer behaviors within the place of business (foot traffic).

Log in to the MyEPB portal on EPB.com. Choose “Profile” from the menu on the left. Click “Change Password” and follow the prompts.

Yes, however it is easier to take your phone with you to a new office so the programming and preferences will stay with the phone.

Yes, both options require you to subscribe to EPB’s business internet 300 or higher.

Yes. Your installer will be happy to assist in migrating your devices to the new WiFi network. And, if you prefer to have your equipment hardwired, we will set this up using the 3 Gigabit LAN ports on the back of the device.

No. You get unlimited data with no data caps or added fees.

Yes. EPB will included a standard install charge of $110 on your next bill. However, unlimited technical support and service calls are included at no additional charge.