Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.
Yes. You can forward calls remotely to any of your business numbers at any time for any reason by accessing the Commportal from any web browser (including a smartphone or mobile device). In the event of a service outage at your location, you can use the CommPortal to have calls to your business number forwarded to another number, such as a mobile phone. See the Hosted Phone Quick Start guide for instructions on forwarding calls.
This allows you to instantly establish an audio conference to predetermined contact lists. To learn more schedule your free business technology assessment by calling 423-648-1500.
Short codes are short numeric speed dial codes that can be set up within your business phone system so that you can quickly make interoffice calls without dialing a whole phone number or extension. You may also establish customized short codes for frequently dialed numbers outside your business (for instance, you may set up a short code to call another office location, a vendor or a customer).
Hosted Phone for Seniors allows residents to either use their existing home number or choose a new telephone number. EPB will install the handset of the facility’s choosing within the customer’s room. If new wiring is needed, there is a one-time wiring charge. However, many times we can use a facility’s existing wiring. We will also provide technical support for the phone, phone features, and continued support for any future questions or issues. This is all included in one monthly cost billed directly to the facility.
No. Hosted Phone for Seniors is a quantity-based offering billed directly to a facility. At this time, EPB does not offer this solution to residential customers, so we cannot bill your residents directly. You can however, build the cost of the service into your current resident charges.
If you are a resident of an Assisted Living facility, you need to contact your facility’s Hosted Phone for Seniors internal phone plan administrator with questions regarding your phone and it’s features. Your facility’s staff have been trained by EPB to handle any issues you may have. If you have trouble contacting your internal phone plan administrator, or need further assistance, you may call EPB at 423-648-1372 anytime day or night.
