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Can I use my Hosted UC mobile app if I am unable to get a WiFi connection or access my cellular data?

Try the steps below to resolve your issue.

Our EPB Hosted UC product requires an Internet connection. If you are unable to get an Internet connection, you will be unable to use your EPB Hosted UC. Note: if you are not using a WiFi connection to connect to EPB Hosted UC, then you can use your cellular data. All data charges associated with the usage of EPB Hosted UC may apply.

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Related FAQs

Our EPB Hosted UC product requires an Internet connection. If you are unable to get an Internet connection, you will be unable to use your EPB Hosted UC. Note: if you are not using a WiFi connection to connect to EPB Hosted UC, then you can use your cellular data. All data charges associated with the usage of EPB Hosted UC may apply.

Firmware upgrades are done for purposes of service improvements or end-user functionality improvements. All upgrades are done behind the scenes. The user will be contacted via the app store and/or email that an upgrade has been issued along with instructions.

EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.

Please contact our network operations team at 423-648-1500, 24/7/365, and choose option 6.

Yes, a business can take a softphone only solution. EPB takes pride in helping our customers find solutions that meet their needs. Please contact one of our sales reps at 423-648-1500, option 2, and they will be happy to assist you.

For other questions, get in touch with us

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