Main Content
3x4-support-cover.jpg
Support

How can we help you today?

Are there alternatives to security deposits?

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

Was this information useful?

Related FAQs

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.

No — EPB receives funding from grants and TVA to pay for the Home Uplift program, which supports our mission to help our community and environment thrive, promote equity and reduce financial barriers that prevent households from improving energy efficiency.

For as little as $15 per fixture per month with little or no up-front cost, you can have attractive, energy-efficient LED photocell fixtures located for optimal coverage. See our complete line of available pole and fixture options.

Because the goal of Home Uplift is to help community members who have the most to gain from energy upgrades but cannot afford to make them, applicants must meet the following qualifications to be considered eligible:

  1. You must live in a home serviced by EPB
  2. Your EPB account must be in your name (or your landlord’s name, with consent)
  3. Your income must meet the requirements outlined here.
  4. We also need proof of the following:
    • Your identification, such as:
      • Driver’s license or State ID
      • Birth certificate
      • Immigration documentation
    • That you own the home (or your consenting landlord owns the home), such as:
      • Deed
      • Title
      • Property tax receipt or bill
    • All sources of income for all members of your household
    • An EPB Energy bill you received within the past 12 months with your name as the account holder (or your landlord’s name)
  1. Your home must not be any of the following:
    • Apartment
    • Condo, townhome or multi-family dwelling of three or more units
    • Unoccupied buildings
    • Manufactured home built prior to 1976
    • Manufactured home not on a permanent foundation
    • New home with less than one year of service with EPB
    • Business or commercial property

Restoring your power is our number one priority. We ask that you please be patient. We’re working hard to restore everyone's power as soon as possible. You can keep track of outage restorations, report an outage, and more on the free MyEPB app.

Our current commercial energy rates can be found here. The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here

For other questions, get in touch with us

LOADING