How can we help you today?

No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

Our EPB Hosted UC product requires an Internet connection. If you are unable to get an Internet connection, you will be unable to use your EPB Hosted UC. Note: if you are not using a WiFi connection to connect to EPB Hosted UC, then you can use your cellular data. All data charges associated with the usage of EPB Hosted UC may apply.

Yes. You can use your softphone anywhere in the world as long as you have access to the Internet. Just use it as if you are dialing from the US. Long distance charges will apply.

Yes. We enable you to take total control of your conference calls from 5 to 100 attendees with fast, reliable connections and features like Conference Bridge and All Call. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.

Yes. Choose reliable domestic and international plans that can be changed at any time, using your existing toll-free numbers so you have just one telephone bill. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes, a business can take a softphone only solution. EPB takes pride in helping our customers find solutions that meet their needs. Please contact one of our sales reps at 423-648-1500, option 2, and they will be happy to assist you.

Firmware upgrades are done for purposes of service improvements or end-user functionality improvements. All upgrades are done behind the scenes. The user will be contacted via the app store and/or email that an upgrade has been issued along with instructions.

Yes, this can be done online via CommPortal or by dialing *72 followed by the 10-digit forwarding phone number. To remove forwarding dial *73.

Press the Park 1 or Park 2 keys while you are speaking with the original call to place it on hold.

EPB Hosted Phone Solutions give you a large business phone solution at an affordable price. They are perfect for businesses small and large - from 1 handset to 200. They are feature-rich and flexible enough to seamlessly do business both in the office or on the go, and can be easily scaled for large businesses who need more lines and call management functions. Our cloud-based VoIP systems feature high-quality Polycom handsets and functionality such as an online management portal, mobile softphone app, SimRing, incoming call manager, multi-line hunt group plus helpful user tools such as voicemail-to-email, "find me follow me" forwarding and much more. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. Our POTs traditional phone connections are delivered through the area’s only 100% fiber optic network and backed by expert, local 24/7 customer service. To learn more schedule your free business technology assessment by calling 423-648-1500.

EPB Hosted Phone Solutions give you a large business phone solution at an affordable price. They are perfect for businesses small and large - from 1 handset to 200. They are feature-rich and flexible enough to seamlessly do business both in the office or on the go, and can be easily scaled for large businesses who need more lines and call management functions. Our cloud-based VoIP systems feature high-quality Polycom handsets and functionality such as an online management portal, mobile softphone app, SimRing, incoming call manager, multi-line hunt group plus helpful user tools such as voicemail-to-email, "find me follow me" forwarding and much more. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes, our "Find Me Follow Me" feature enables you to have calls ring simultaneously to multiple locations, extensions or mobile phones. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. Our Call Record add-on is for customers who need to record call center and/or other employee calls for compliance, risk and training purposes. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.

Press the Envelope icon on the phone and enter the PIN number you setup. If you have not setup your mailbox yet, then the default PIN number is 4729#

Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.

EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.

Yes you can!

Yes. You can forward calls remotely to any of your business numbers at any time for any reason by accessing the Commportal from any web browser (including a smartphone or mobile device). In the event of a service outage at your location, you can use the CommPortal to have calls to your business number forwarded to another number, such as a mobile phone. See the Hosted Phone Quick Start guide for instructions on forwarding calls.

Yes. EPB Hosted Phone Solutions can be set up to automatically translate voicemails and send them to email or mobile text. To learn more schedule your free business technology assessment or call 423-648-1500.

Yes, we have a Voicemail-to-Email feature that transcribes the message.

Please contact our network operations team at 423-648-1500, 24/7/365, and choose option 6.

This allows you to instantly establish an audio conference to predetermined contact lists. To learn more schedule your free business technology assessment by calling 423-648-1500.

SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up.

Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone. You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the CommPortal.

EPB Hosted Phone service requires the use of telephones provided as part of your EPB Hosted Phone service agreement. We offer a variety of handsets and options designed to fit the needs of your business. In addition, mobile phones and smartphones from any service provider can be used to access many of the Hosted Phone features and services when you are away from the office.

This enables you to enhance productivity with on-demand audio conferencing that can manage callers, record calls and more. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. EPB Hosted Phone has a SoftPhone feature that enables you to seamlessly conduct business calls from your landline system or mobile phones as if you are at a central location. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. Redundant Primary Rate Interface (PRI) offers a complete digital voice solution with calls sent and delivered via multiple geo-diverse fiber optic paths for maximum reliability. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. Our SIP Trunks offer an affordable solution that lets you make phone calls over a dedicated fiber connection instead of a traditional phone line. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes, you can make this change online via CommPortal if you are the Administrator for your business or by giving us a call at 423-648-1500.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

Short codes are short numeric speed dial codes that can be set up within your business phone system so that you can quickly make interoffice calls without dialing a whole phone number or extension. You may also establish customized short codes for frequently dialed numbers outside your business (for instance, you may set up a short code to call another office location, a vendor or a customer).

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Yes, you can make this change online via CommPortal if you are the Administrator for your business or by giving us a call at 423-648-1500.

Yes, most fax machine and TDD equipment will work with Fi Phone. If you have any questions about specific equipment, please call us at 423-648-1500.

Your Hosted Phone service comes with an 8-hour battery backup to help ensure the continuation of your phone service in the event of a short power outage. However, if a significant power outage occurs or the system lines are damaged, your phone service will be offline until restoration has occurred.

Yes. Our Automatic Call Distribution (ACD) automatically answers incoming calls and distributes them to a specific group within your organization. To learn more schedule your free business technology assessment by calling 423-648-1500.

No, the phones receive Power over Ethernet (PoE) using the switch that we install in your business.

Your designated EPB Hosted Phone administrator can add and edit short codes by logging in to the administrator CommPortal online.

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

• Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
• Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
• Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
• Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.

Yes, however the only headset we have for use with the Polycom phones are the Plantronics Savi 740 headsets. You will also need to purchase an APP-51 Cable to connect the headset to your phone.

You can submit a request to have your personal or business number reinstated as a legitimate phone number that is not being used to make robocalls. Submit a request at https://freecallerregistry.com/fcr/ and it will automatically be forwarded to three different reporting agencies (TNS, Hiya, and First Orion) that will take care of this for you.