Hosted Phone for Seniors is proven VoIP technology delivered over the World’s Fastest Internet for faster uptimes and failsafe reliability with built-in disaster recovery. Plus now you can take the hassle out of continually granting multiple providers with access to facilities and resident rooms. Our experts will put together a single, custom solution specific to your unique needs. We’ll make sure you have the right phone lines and equipment, install handsets, show residents how to use their phone and its features — and back it all with anytime local technical support.
Yes. You can forward calls remotely to any of your business numbers at any time for any reason by accessing the Commportal from any web browser (including a smartphone or mobile device). In the event of a service outage at your location, you can use the CommPortal to have calls to your business number forwarded to another number, such as a mobile phone. See the Hosted Phone Quick Start guide for instructions on forwarding calls.
SimRing (simultaneous ring) gives you the option of having a call to your phone ring multiple other phones at the same time until the call is answered or voicemail picks up.
Log on to "phone.epbfi.com." Enter your desk phone's number and your voicemail PIN number for the Password.
Yes. Our Automatic Call Distribution (ACD) automatically answers incoming calls and distributes them to a specific group within your organization. To learn more schedule your free business technology assessment by calling 423-648-1500.
Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.
Hosted Phone for Seniors is proven VoIP technology delivered over the World’s Fastest Internet for faster uptimes and failsafe reliability with built-in disaster recovery. Plus now you can take the hassle out of continually granting multiple providers with access to facilities and resident rooms. Our experts will put together a single, custom solution specific to your unique needs. We’ll make sure you have the right phone lines and equipment, install handsets, show residents how to use their phone and its features — and back it all with anytime local technical support.
Yes. EPB’s Hosted Phone for Seniors is a traditional phone solution, which is delivered via EPB’s state-of-the-art, redundant telephony switch. There is not any on-premise PBX equipment that you must maintain like a traditional PBX. Additionally, EPB has redundancy built into our solution, which provides another layer of reliability.
