Unfortunately no. Set top boxes with a DVR must be wired directly to your television.
To provide a video solution that improves your overall video quality and experience, and makes it easier to watch the content you want, when and where you want, on any device. The EPB Fi TV app is delivered over our internet and easily integrates with streaming devices like Amazon Fire TV Stick, Apple TV, smart TVs and more – without the need to lease set top boxes. And, the EPB Fi TV app includes even more features than ever - such as Restarting shows from the beginning, Replaying shows three days after they air and an optional Unlimited DVR.
Because all Fi TV Select channels are delivered as a digital signal, you need a set top box on each TV in order to receive this TV service. However, our EPB Fi TV app is delivered over our internet on streaming devices you may already own so you could save money each month and get even more features.
Timeshift (with the Ultimate Features package) allows you to rewind live programming or restart a program up to 24 hours later. This feature is available on up to 25 popular channels, depending on the channel package you subscribe to. However, our EPB Fi TV app lets you restart live programs over from the beginning and replay programs for up to 3 days after they air on most channels.
The 25 Timeshift channels are determined by national network rankings combined with the channels our customers watch the most. However, most channels on the EPB Fi TV app lets you restart live programs over from the beginning and replay programs for up to 3 days after they air.
Unfortunately no. In order to deliver that strong of a video signal, your set top box must be wired directly to a 4K Ultra HD television.
Unfortunately no. Exisiting DVR recordings do not transfer over. The settings for future recordings will transfer over, but you will loose previously recorded content. However, with our EPB Fi TV app (available to residential customers), DVR recordings are cloud based and accessible by any compatible streaming device at any time.
Yes. You can add any of our Premium Channel or Additional Channel packages at any time.
Yes, for an additional monthly fee per set top box. Keep in mind that the EPB Fi TV app works on smart TVs and most streaming and mobile devices without the need to rent set top boxes at all.
We are fully compliant with all regulations related to providing support for visually impaired customers in using our video services. Please call 423-648-1372 to learn more.
Press the MENU button, and use the arrow keys to select settings, and then select parental controls. Press OK. 2. Select parental locking, adult locking, or rental locking, and press OK. Enter your temporary PIN (1111). You may want to change your PIN now before you set your locking options.
Unfortunately no. Fi TV Select service is no longer available for ordering and cannot be transferred to a new address. However, we have a better option. App-based EPB Fi TV works over the internet on many smart TVs and most streaming devices (like Amazon Fire TV Stick 4K, Apple TV, Android devices and others). It offers all of the same channels and features plus more and works on most popular streaming devices, so it doesn’t require you to rent set top boxes.
Unfortunately no. Fi TV Select service is no longer available for ordering and cannot be transferred to a new address. However, we have a better option. App-based EPB Fi TV works over the internet on many smart TVs and most streaming devices (like Amazon Fire TV Stick 4K, Apple TV, Android devices and others). It offers all of the same channels and features plus more and works on most popular streaming devices, so it doesn’t require you to rent set top boxes.
Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.
There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.
Yes. To help you make the most of your EPB Fiber Optics internet, our EPB Smart Network service includes in-home WiFi network set up, maintenance and support by EPB experts anytime day or night. Our professionals will provide the equipment, expertise and support to install and maintain a Wi-Fi network to help you maximize your home's wireless signal. More people are using their Wi-Fi network to access video content like the EPB Fi TV app, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on Wi-Fi networks. So at just $9.99 per month (plus tax), EPB Smart Network is a wise addition to your home's internet service.
Well, there are many reasons. The EPB Fi TV app works over EPB internet on many smart TVs and most streaming devices (like Amazon Fire TV Stick, Apple TV, Android devices and others) without the need to rent set top boxes so you can save money. It offers all of the same channels and features plus more, such as the ability to restart live TV programs over from the beginning and replay them for up to 3 days after they air. And, its optional Unlimited DVR lets you record as many programs as you want and keep them for nine months for just $5 per month.
In order to add a DVR, you must have the Advanced Features Package (record 4 shows at once for $6.99 per month) or the Ultimate Features Package (record 6 shows at once for $9.99 per month). However, the EPB Fi TV app features an optional Unlimited DVR which lets you record as many shows as you want at once and keep recordings for up to nine months for just $5 per month.
Timeshift (with the Ultimate Features package) allows you to rewind live programming or restart a program up to 24 hours later. This feature is available on up to 25 popular channels, depending on the channel package you subscribe to. However, EPB Fi TV lets you restart live programs over from the beginning and replay programs for up to 3 days after they air on most channels.
The television channel guide will have a backwards arrow on the channels that have Timeshift capabilities. If you're interested in upgrading, most channels on EPB Fi TV let you restart live programs over from the beginning and replay programs for up to 3 days after they air.
If you are an EPB TV customer who currently leases two or more set top boxes you could save money.
You no longer need to lease set top boxes with the EPB Fi TV app, and can watch using many popular smart TVs and streaming devices you may already own.
Try pressing the STB button located in the upper left of your remote to sync it with your tv’s set top box. Then your remote will begin controlling Fi TV instead of another component. If you're still having trouble, give us a call anytime at 423-648-1372.
At this time, we do not off a television solution with public viewing rights.
Choose from a range of TV packages – including Public and Private viewing, Bulk, Hospitality, Stingray Music – with your customers’ favorite channels.
To learn more schedule your free business technology assessment by calling 423-648-1500.
Yes. We have Bulk TV Solutions for apartment and condo complexes that want to include a TV package as part of a tenant’s lease.
Yes. We offer a complete solution for hotels and hospitals that want to provide TV service to guests and patients.
To learn more schedule your free technology assessment, call 423-648-1500.
As the cost of TV content continues to rise dramatically and more and more customers switch to streaming to save money, we want to help our business customers take full advantage of this trend and save money too. Our new EPB Managed Streaming TV solution gives you the video content you need to meet your business objectives while dramatically reducing or even eliminating your TV costs — including monthly plan costs, set top box rentals, annual rate increases and more. In fact, we can help you access streaming options that are absolutely free of charge. While we will no longer offer businesses a traditional TV product, we will work with you to select the video content that is best for your business, install the necessary equipment (a streaming device, internet and managed WiFi) for smooth, buffer-free streaming and provide ongoing technical support
As the TV industry shifts to streaming and prices for TV content continue to skyrocket, EPB is working with all of our customers to help them find their best fit for their TV needs at the best value. Although some content that residential TV customers expect is not available through free streaming services, most businesses are interested in broadly appealing TV content and many great options are now available at no charge. EPB Managed Streaming TV for Business also relieves business customers of the extra equipment and overhead — like set top boxes — that comes with traditional TV options. EPB’s new option allows us to provide better quality and value than the commercial video services we are sunsetting.
Yes. We will continue to provide our current Fi TV video customers with a quality TV product. We will be happy to discuss this new Managed Streaming TV for Business option with any customer who is interested in learning more. And, if this product is a good fit, we will be happy to help you make the switch, so you too can cut costs. We want to help our customers get the best value whether it is with our product or through a streaming solution.
Yes, if you are an existing Fi TV customer.
No. If you already subscribe to Fi TV you can keep it. You can re-term your fiber services, but Fi TV is not a contractual service. However, you may want to consider moving to this new Managed Streaming TV for Business. We are happy to talk with you to see if this is a good option that would meet your needs while saving you money. Please see your Terms & Conditions for details of EPB Fiber Optics services.
We no longer offer the traditional Fi TV service to business customers, but we’re happy to talk with you about the new Managed Streaming TV for Business which is an excellent choice for most businesses — and could save you money.
Most of the free apps that we recommend do not require logins. However, it is up to you to manage credentials for any apps you choose to use or install. EPB will not be managing any app usernames or passwords.
Yes, the VVX 350 supports electronic hook switch capabilities with certain GN Netcom/Jabra, Logitech, Plantronics, and Sennheiser brand headsets. For more information, refer to a list of all the compatibility headsets on the Support Site.
Yes, both options require you to subscribe to EPB’s business internet 300 or higher.
Because existing set top box technology is aging and will soon be outdated, we will no longer supply additional set top boxes for customers on our older platform of business television service. However, we are happy to work with you to transition you to either the newest Fi TV for Business or our free Managed Streaming TV for Business solution.
Depending on your business needs, and all the internet devices you are running in your business, you may need to increase your bandwidth package or upgrade your Wi-Fi product. Our trained business solutions experts can talk to you and help you determine your business needs and make suggestions that fit your specific requirements. In most cases, even if there is a need to upgrade your internet, you will save money overall.
Once you have your Fi TV for Business account established for the first time, installing other devices is a matter of signing into the device, downloading the app, and connected to your Wi-Fi network. If you subscribe to an EPB Managed Wi-Fi service, we will be happy to assist you in installing another device at no charge. Most of the time we can assist you over the phone, but if we cannot resolve or help you over the phone, we will roll a truck. A $9 installation fee applies if we must set up the device onsite and you do not subscribe to a managed Wi-Fi service. However, there is no charge if we talk over the phone.
