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What if a Hosted Phone for Seniors handset becomes defective?

Try the steps below to resolve your issue.

If at some point one or more Hosted Phone for Seniors handsets fail, EPB will replace them at no additional cost. You will just need to contact EPB at 423-648-1372 and we will schedule for one of our field techs install replacement phone(s).

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Related FAQs

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.

No. There is not a minimum number of residents or rooms, but EPB does require that you purchase our Hosted Phone solution as part of your Hosted Phone for Seniors plan.

If at some point one or more Hosted Phone for Seniors handsets fail, EPB will replace them at no additional cost. You will just need to contact EPB at 423-648-1372 and we will schedule for one of our field techs install replacement phone(s).

Each message can be up to three minutes long.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.

For other questions, get in touch with us

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