3x4-support-cover.jpg
Support

How can we help you today?

How long does it take to install Hosted Phone for Seniors?

Try the steps below to resolve your issue.

Hosted Phone for Seniors installation timeframes are determined by many factors, such as the porting of phone numbers, number of handsets being installed, and wiring requirements. EPB will work with you, and your residents, throughout the entire installation to clearly communicate an expected downtime duration when planned. EPB will detail the installation in advance and set expectations on your specific installation before we come out to install your new service.

Was this information useful?

Related FAQs

Hosted Phone for Seniors installation timeframes are determined by many factors, such as the porting of phone numbers, number of handsets being installed, and wiring requirements. EPB will work with you, and your residents, throughout the entire installation to clearly communicate an expected downtime duration when planned. EPB will detail the installation in advance and set expectations on your specific installation before we come out to install your new service.

All of EPB’s equipment is housed in a state-of-art data center that is a “bunker” type building which was built specifically to withstand major disasters. In addition, EPB also has a geo-diverse location with full redundancy for all our phone services. Just like any other phone carrier, EPB does use third parties to complete calls all over the world. So, if another carrier experiences a disaster there could be issues completing calls outside of EPB’s calling area. If you ever experience any issues, EPB is here to help 24/7/365 via chat or by calling 423-648-1372.

Each message can be up to three minutes long.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.

SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up.

Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone. You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the CommPortal.

For other questions, get in touch with us

1/1
LOADING