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Should I call EPB if my laptop, tablet or smartphone is stolen and EPB Hosted UC is installed on it?

Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.

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Related FAQs

Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.

Yes, you can make this change online via CommPortal if you are the Administrator for your business or by giving us a call at 423-648-1500.

EPB will dispatch a technician to your business. At EPB we triage all calls, and if you are completely out of service you are moved to the top of the list. We will dispatch a technician to your business, and we can have him call you before coming, if you desire.

Yes. We understand your business needs change over time. That’s why our Hosted Phone for Seniors solutions are scalable from 1 handset to 1,000. Your sales representative will be happy to guide you through the process of modifying your solution as needed.

EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.

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