Access your account at EPB.com. Go to EPB.com. Click the "Sign In" at the top right. Select "My Accounts" on the menu. Type in your Username and Password, and select the "Login" button. Select "My Consumption History" on the menu left. Here you will find your past bills and charts of your energy usage. You can also access this information by downloading the FREE MyEPB app from Apple and Google Play app stores.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.
To start receiving detailed bills, please call us at 423-648-1372.
Because of many factors, TVA’s power rates fluctuate. One factor is TVA’s total monthly fuel cost, which is a mechanism used to recover the cost of fuel (like coal and natural gas) needed to generate power. The total monthly fuel cost is also used to cover the cost of purchasing power outside the TVA service area.
Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.
Business customers can call 423-648-1500 to speak with a business account representative about options available to you.
The EPB Pre-Pay Power option eliminates late fees, reconnect fees and security deposits. With Pre-Pay Power, you can decide what works best for you and your budget. If it’s difficult for you to make large monthly payments, you can pay smaller amounts daily, weekly, or biweekly instead. Pre-Pay Power puts the power in your hands. To sign up for Pre-Pay Power, please call us at 423-648-1372.
Our Third-Party Notification program helps you avoid service disconnections by having another person, such as a friend or family member, receive copies of bills and other important notices such as disconnect notices.
To designate a person for this notification, please call us at 423-648-1372.
Families with students who participate in the Hamilton County Schools Free & Reduced Meals Program may be eligible to receive discounted high-speed internet service from EPB Fiber Optics. Just call us at 423-648-1372 to learn if you qualify and to arrange for service.
There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.
Access your account at EPB.com. Go to EPB.com. Click the "Sign In" at the top right. Select "My Accounts" on the menu. Type in your Username and Password, and select the "Login" button. Select "My Consumption History" on the menu left. Here you will find your past bills and charts of your energy usage. You can also access this information by downloading the FREE MyEPB app from Apple and Google Play app stores.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
Just call us at 423-648-1372 anytime day or night for billing assistance.
If we do not receive payment by the 16th day after your billing date, a late fee will be added to your balance, and your account will be considered delinquent. The late fee is 5% on the first $250.00 of the amount owed, and 1% on the remaining balance above $250.00. A reminder notice will be mailed, indicating the amount of payment due. Payment must be received by EPB Electric Power within seven days of this reminder notice in order to avoid disconnection of your service. Please note that EPB Electric Power field representatives cannot accept payments. If you foresee difficulty in paying a bill, call us at (423) 648-1372 and we may be able to extend your payment deadline. In special circumstances, we may also be able to direct you to social service agencies for financial assistance.
If service is disconnected due to nonpayment, we require that all past due balances be paid as well as any reconnection fees and security deposits.
By accepting electric service from EPB Energy, you agree to comply with all Rates, Rules, Regulations, Policies and Procedures that exist at the time service is started. This includes, but is not limited to, obligation to pay for any electric service provided to you by EPB Energy. Failure to abide by EPB Energy’s Rates, Rules, Regulations, Policies and Procedures may cause your electric service to be disconnected. You further agree to pay all expenses, including reasonable attorneys’ fees, associated with the collection of any unpaid amounts for electric service received by you from EPB Energy. Your obligation upon acceptance of service from EPB Energy is subject to any future amendments or modifications to the Rates, Rules, Regulations, Policies and Procedures.
A notification you receive via the myEPB app when the total charges for your current bill have exceeded a dollar amount that you specify within your app settings.
The Total Monthly Fuel Cost Adjustment is determined by the cost of the natural gas, coal and other fuels used to generate your power. Because of frequent fluctuations in these fuels, TVA makes an adjustment to the “fuel cost” portion of your electric rate each month based on the current market price of these fuels.
The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.
To see our complete residential energy rates, click here. To see our complete commercial energy rates, click here.
Information about TVA's Green Power Switch, now known as Green Switch, are coming soon. Please check back for updates.
At this point, whether you install panels on your house or participate in community solar, solar power generation is a premium product that's a bit more expensive than conventional power. In the near term, the primary benefit of solar energy generation is environmental — generating energy from the sun significantly reduces carbon emission and contributes to improving the health of our planet. In the longer term, the financial benefit of solar is that it locks in your energy cost at today's rate. As the cost of conventional power rates go up, the cost of participating in Solar Share remains the same. What's nice about this is that as the cost of conventional electric rates goes up, your Solar Share bill credits become more valuable.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
You can keep track of outage restorations in your area, report an outage, and more on the free MyEPB app. You can also opt in to receive push notifications with updates on restoration progress and alerts when outage restoration is complete. Just make sure your Apple or Android device is set to allow notifications from the MyEPB app. To do this, go to "Settings" on your device, then "Notifications," then find and click the MyEPB app icon, then turn on "Allow Notifications."
It helps you view and manage your home’s energy and fiber usage in real-time when on the go. The app gives you control and the accessibility to manage your billing and payment preferences, monitor energy usage, receive important updates, report and track outage restoration progress, make payments and more—all from your mobile devices. Download the MyEPB app now.
Yes! Just tap the "My Bill" link on the home screen of the MyEPB app to see and pay your Energy and Fiber Optics bills online. You can also pay your bills online through the MyEPB portal on EPB.com. Just log in to see and pay both your Energy and Fiber Optics bills.
Yes, just download the FREE EPB Fi TV app from your app store and log in using your Fi TV login and password to enjoy Fi TV on Apple and Android tablets and smart phones.
Yes. You may share the login with people within your immediate household. The EPB Fi TV app comes with 6 streams for simultaneous viewing on 6 different devices at the same time. You may also purchase up to four additional streams for $2.50 each for a total of up to 10 streams.
To order additional streams, call us at 423-648-1372 anytime day or night.
Here’s how it works for current Solar Share participants: Each solar panel within the array is estimated to produce approximately 37 kWh per month, but this amount can be higher or lower based on time of year and weather. Determine the percentage of your home's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your home's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.
Power bills vary depending on the amount of electric power you use. Weather plays the biggest role in your electric bill since your HVAC unit is one of your home's biggest energy users. In the milder months of spring and fall, you are more likely to use less energy than in the colder and hotter months of the winter or summer.
EPB Energy Pros can visit your home and perform a free home energy checkup at any time. Please call 423-648-1372 to schedule your visit.
For current Solar Share participants: Charges will appear the month after you sign up with credits appearing the month after that. For example, if you contact EPB and sign up on July 15 for a panel, you will see the CHARGE on your AUGUST invoice (the next month and all following months). The CREDIT will appear on your SEPTEMBER invoice (approximately 2 months after you sign up and all following months). Why? During the first month after your purchase, your panel is generating electricity. That generation is accumulated throughout the month and then credited on your next bill. If a customer opts for the multi-year license, this is a one-time only charge.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
We understand that there may be times when paying your bill is difficult. If you need to request a payment extension and you meet the following criteria, you can avoid a disruption in your service by requesting up to a 7-day extension to submit a payment. Requirements include:
Must have received a disconnect notice
Do not have a balance over $600.00
Do not have a returned check for insufficient funds outstanding
Power Share is a year-round program that provides direct support to Chattanooga area families in need. The program is made possible by our customers who contribute funds through monthly electric power bills, or by making a pledge. All donated funds are given to United Way 211 — an outreach program that qualifies and distributes 100% of contributed funds to local families.
To find out more about contributing to Power Share, call EPB at (423) 648-1372. If you or someone you know is in need, please call United Way 211 by dialing either 211 or (423) 265-8000.
If you need assistance paying your bill, you can make arrangements with us.
Please contact us prior to your bill’s due date to ensure your service remains active.
Yes. Easy-to-read large print bills are available.
Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills.
You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.
You can make payments at one of three convenient EPB locations:
EPB East Brainerd Branch 830 Eastgate Loop – The EPB East Brainerd Service Center is located at 830 Eastgate Loop. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.
EPB Hixson Branch 2124 North Point Blvd. - The EPB Hixson Service Center is located at 2124 Northpoint Boulevard. This location offers 24/7 indoor and drive-thru payment machines, equipment returns, and in-person assistance Monday through Friday from 8:30 a.m. to 5:30 p.m.
EPB Downtown Corporate Office 10 West M.L. King Blvd. - No contact, curbside payment machine on the Market Street side (across from Miller Park) available 24/7. Indoor payment machines available in lobby Monday-Friday, 8:00 a.m. - 5:00 p.m. Enter through the Broad Street entrance.
NOTE: If you need to pay your bill in cash, the payment machines at these three EPB locations are unable to provide change. Any payment over your bill amount will be credited to your account.
Skip a trip and pay your bill in cash where you already shop
We partner with retailers like Walgreens, CVS and Dollar General so you can conveniently handle your payment right at the checkout counter. It’s the perfect way to fit your bill payment into your day without having to make a special trip to an EPB branch. Click here for simple instructions on how to pay in cash at one of these retail locations.
Just call us at 423-648-1372 anytime day or night for billing assistance.
Mail a check or money order to: EPB, P.O. Box 182255, Chattanooga, TN, 37422. Be sure to include your EPB or EPB Fiber Optics account number.
Since every EPB Electric Power customer account uses power before the first bill is received, we require an initial deposit of $200.00 to cover the cost of this power. However, all new applicants for service undergo a review of their credit history and those with a satisfactory credit rating may have the deposit waived or billed on the first month's bill. Customers with less than satisfactory credit will be required to pay a deposit in advance. Deposits may be paid using Visa, MasterCard, Discover Card, debit card or cash in person at one of our three convenient locations and must be paid before electric service can be connected.
Yes. Pre-Pay Power enables you to set up an account with an initial $50 payment to be applied against future power use. With Pre-Pay Power, you pay for power before you use it – like putting gas in your car. Add funds to your account 24 hours a day, and receive alerts when your balance is low. With the Pre-Pay Power option, there are no late fees, no disconnect fees, no security deposit and no surprise bills. However, initial connection fees do still apply.
Your security deposit – plus interest – may be refunded upon your request after 12 months of continuous service and a good payment record on residential accounts. If you disconnect your service before your deposit is refunded, the full amount of the deposit and any accrued interest will be applied toward your final bill. Any amount remaining will be refunded to you.
Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months. Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.
If a check or any other payment is returned by your financial institution, we will charge a $30.00 fee for processing the returned payment and require repayment with cash, cashier’s check or money order. Any account with two or more returned payments in a 12-month period will be designated as a “cash only” account. All future payments will need to be made with cash, cashier’s check, money order, Visa, MasterCard or Discover.
If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.
If you would like to dispute an EPB Electric Power bill that you think is in error, please contact us at (423) 648-1372. We will not disconnect service for nonpayment of the amount in dispute if you notify us before the bill is past due and you pay all undisputed charges before their due date.
A usage anomaly alert will be sent when there is an unusual spike in your usage that does not appear to be related to the weather. In most cases, it will be identified within a few days of it first occurring. A bill threshold alert could occur due to weather (for example, an extremely cold month in the winter) and will typically only be triggered if aggregate usage is high over a longer time period (like weeks instead of days).
The monthly usage chart shows data for a calendar month. The "billing cycle to date" information corresponds to your specific billing cycle. For example, your account may be billed for usage between March 10 and April 9 (your April billing cycle), whereas the calendar month for April is April 1 to April 30.
No. Your monthly credit is calculated from the total amount of energy produced at the array divided by the total number of panels.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
A REC, or "renewable energy credit," represents one megawatt of energy that has been generated using a renewable, carbon-free method, such as solar panels or windmills. You may sometimes see RECs referred to as credits, green tags, or renewable energy certificates.
RECs help us accurately measure the environmental benefits of green energy. When you purchase a REC, you're supporting renewable energy generation and displacing emissions associated
Here’s how it works for current Solar Share participants: Joining Solar Share is like joining a community swimming pool. You share the benefits with your neighbors without the maintenance, liability and other hassles of installing your own. Plus, you can license as many panels as you want without any long term commitments. That makes Solar Share an affordable and convenient way to participate in solar generation.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
No — Solar Share participants are unable to select their own solar panel within the array. To ensure consistent power generation benefits for all Solar Share participants, EPB determines each customer's monthly power generation credit by figuring the average power generation of all the panels for that month. This means that if some panels are not as well-positioned in relation to the sun, Solar Share participants are not penalized.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
EPB Solar Share has received so much support, it is currently sold out. The demand for local solar energy generation is higher than the number of panels we currently have available, so EPB is working with TVA to determine if we can construct additional solar farms or create other renewable energy options.
Sign up for email updates to be among the first to hear about new renewable energy projects.
Solar Share credits and charges will appear on page 2 of your monthly bill under the "Statement of New Charges" section. You will see your monthly rental based on the number of panels you lease along with your monthly credit below it.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
Equipment and wiring repairs, equipment inspections, cleaning of the panels as needed, electronic monitoring of the equipment, and administrative costs associated with the operation of the site.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
Unfortunately, no. The 30% federal residential income tax credit available under Section 25D of the Internal Revenue Code only applies to homeowners making a capital investment to install solar at their home. Fortunately, Solar Share is built on a scale that allows EPB to offer pricing that is very competitive and often lower than federally subsidized rooftop installations.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
For current Solar Share participants: Each solar panel within the array is estimated to produce approximately 37 kWh per month. Determine the percentage of your business's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your company's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
For current Solar Share participants: Yes. At most, customers may only license enough panels to cover the average of their power usage over the last 12 months.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
Every multi-year license includes a buyback option if the customer requests it anytime during the 20-year expected life. A schedule of the buyback values will be established and published at the time of purchase.
EPB Solar Share is a community-based solar program that offers an easy option for current participants to support renewable energy through solar power. The 4,408-panel Solar Share array is located along Holtzclaw Avenue across from Warner Park and is a partnership between EPB and TVA. Solar Share gives current participants a choice of renewable power that dramatically lowers the barriers to entry for participating in solar power generation.
Since its launch in 2017, Solar Share gained so many supporters, we’re currently sold out of panels. Sign up for email updates to be among the first to hear about new renewable energy projects.
Solar Share is located along Holtzclaw Avenue across from Warner Park.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
The Solar Share array includes 4,408 solar panels on 3.8 acres. The total power output of the entire array is nearly 2 million Kilowatt Hours per year – which could supply the annual energy needs of approximately 130 average homes.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
First of all, Solar Share helps you feel good about purchasing clean, renewable, sustainable energy. It's an affordable way to invest in a sustainable future without the hassle and upfront costs of installing your own rooftop solar array – which enables renters to participate as well. Plus, there are no contracts, so you can cancel at any time.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
Solar Share helps current participants feel good about purchasing clean, renewable, sustainable energy. It's an affordable way to invest in a sustainable future without the hassle and upfront costs of installing your own rooftop solar array – which enables renters to participate as well. Plus, there are no contracts, so customers can cancel at any time.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
For current Solar Share participants, there are several options. You can buy a multi-year license for a one-time payment of $578 per solar panel, plus a $10 annual maintenance fee per panel in exchange for a monthly bill credit equal to the generation of the total number of panels licensed. Panel licenses can be sold back to EPB at any time for a depreciated rate. You can lease month to month for $3.50 per panel per month, you will receive a monthly bill credit equal to the generation of the total number of panels you select. This low-cost option can be cancelled at any time.
The total power output of the entire array is nearly 2 million Kilowatt Hours per year – which could supply the annual energy needs of approximately 130 average homes.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
Our RECs that are available for purchase have been generated by panels that have not been bought or leased yet. They’re available on a first come, first serve basis. These RECs are registered with and tracked by the North American Renewables Registry. After two years, these RECs are retired on a rolling basis.
EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.
Automated Grid restores occur when the technology of the Automated Grid allows us to restore your power without an EPB crew having to drive out and fix any problems near your home. A manual restore is when we drive out and make repairs to the system in order to restore power.
Because of our Smart Grid technology, EPB is able to detect real-time changes in your daily consumption of electric power based on your average daily consumption. This alert can help you detect any issues with components like heating and air units, water heaters, appliances, etc.
Nearly 45% of your annual energy use comes from heating and cooling your home. Therefore, showing the outside temperature and usage on the same chart helps you understand how the weather affects your energy bills.
Yes. Just download the FREE MyEPB app from the app store to any mobile device. The app lets you see your current usage and usage history so you can better anticipate energy costs. You can even pay your Energy and Fiber Optics bills conveniently and securely through the app. Plus, you can see outages in your area and report an outage at your address. Then you can enable the MyEPB app to send you notifications of outage restoration updates and alerts when your restoration is complete.
Yes. EPB Fi TV’s “replay” lets you watch shows up to 3 days after they air. Use the search feature, indicated by the magnifying glass icon, to find a show or movie by title. Then available episodes will appear in the listing below.
On mobile devices, open the app and choose your profile icon to launch Fi TV. On the Home screen, you’ll see your profile’s personalized viewing experience, including DVR recordings, suggested shows and movies, “resume watching” functionality and more. Keep in mind that while logged in on a device, you are using a stream. You can watch Fi TV live if you are within your home's WiFi network. Outside of your home's WiFi network, you can only watch DVR recordings and on demand content. However, you can start recording a program from your mobile device and begin watching it away from home five minutes later. And if you are not logged into a WiFi network at all then cellular data fees may apply.
