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Can I forward a voicemail to another mailbox?

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.

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Related FAQs

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

  • Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
  • Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
  • Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
  • Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.

Everyone making calls in the local area will be required to dial 10 digits for all calls, including local calls starting in August of 2025. However, if you already have a phone line using a 423 area code, your number will not change. Only new phone lines established after March 5, 2025, may have a 729 area code.

EPB Hosted Phone service requires the use of telephones provided as part of your EPB Hosted Phone service agreement. We offer a variety of handsets and options designed to fit the needs of your business. In addition, mobile phones and smartphones from any service provider can be used to access many of the Hosted Phone features and services when you are away from the office.

Yes, EPB Hosted Phone Solutions feature an online CommPortal for complete phone system management. To learn more schedule your free business technology assessment by calling 423-648-1500.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

No. All EPB services include expert technical support 24/7/365 at no additional charge. You’ll save the expense of added IT staff with anytime, expert technical support that ensures your system is always performing at its peak.

For other questions, get in touch with us

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