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Can I forward a voicemail to another mailbox?

Try the steps below to resolve your issue.

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.

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Related FAQs

Yes. EPB has a Quick Start Guide available for each Hosted Phone for Seniors handset. Each includes callouts of each button’s functionality. You can find PDFs of these guides below. Ask your sales representative for more details.

Alto Plus Quick Reference Guide

JV35W Quick Reference Guide

XLC3.4+ Quick Reference Guide

Yes. Our SIP Trunks offer an affordable solution that lets you make phone calls over a dedicated fiber connection instead of a traditional phone line. To learn more schedule your free business technology assessment by calling 423-648-1500.

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Firmware upgrades are done for purposes of service improvements or end-user functionality improvements. All upgrades are done behind the scenes. The user will be contacted via the app store and/or email that an upgrade has been issued along with instructions.

If you are a resident of an Assisted Living facility, you need to contact your facility’s Hosted Phone for Seniors internal phone plan administrator with questions regarding your phone and it’s features. Your facility’s staff have been trained by EPB to handle any issues you may have. If you have trouble contacting your internal phone plan administrator, or need further assistance, you may call EPB at 423-648-1372 anytime day or night.

Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.

For other questions, get in touch with us

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