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How do you handle Hosted Phone for Seniors residents who move to another room or move out of the facility?

Try the steps below to resolve your issue.

If a resident moves to another room, EPB can come out and relocate their number. If at any time you need to disconnect a resident's phone, just call EPB and we can remove the charge and plan to have the equipment returned. If you approve, a resident may take their Hosted Phone for Seniors number with them to another carrier or facility.

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Related FAQs

EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.

No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.

You can submit a request to have your personal or business number reinstated as a legitimate phone number that is not being used to make robocalls. Submit a request at https://freecallerregistry.com/fcr/ and it will automatically be forwarded to three different reporting agencies (TNS, Hiya, and First Orion) that will take care of this for you.

Each of our three handset options is designed with hearing and vision-impaired seniors in mind, with features such as extra-large buttons, bright visual ringer, one-touch speed dial, amplified volume, hearing aid integration and the ability to automatically adjust the volume of soft and loud sounds

If a resident moves to another room, EPB can come out and relocate their number. If at any time you need to disconnect a resident's phone, just call EPB and we can remove the charge and plan to have the equipment returned. If you approve, a resident may take their Hosted Phone for Seniors number with them to another carrier or facility.

Each message can be up to three minutes long.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

For other questions, get in touch with us

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