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Can I use my EPB Hosted UC softphone oversees or in another state?

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Yes. You can use your softphone anywhere in the world as long as you have access to the Internet. Just use it as if you are dialing from the US. Long distance charges will apply.

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Related FAQs

Yes. You can use your softphone anywhere in the world as long as you have access to the Internet. Just use it as if you are dialing from the US. Long distance charges will apply.

Each handset has a $25 recurring monthly fee. The resident or facility can choose what handset they want in each room. The monthly fee includes the lease of the handset, all features and functionality of the phone number, phone installation and training and ongoing support. If at any time there is a problem with the phone itself, EPB will replace it no questions asked.

EPB Hosted UC is software that offers the freedom and convenience of making and receiving calls from your Windows or MAC desktop computer or laptop, Android tablet or smartphone, and IOS tablet or smartphone. It allows a business to maintain one identity and use their business number anywhere/anytime.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

No, there is not a restriction. If you would like to help, please call 423-648-1500 (option 2) and one of our sales representatives will be happy to assist you.

Please contact our network operations team at 423-648-1500, 24/7/365, and choose option 6.

Yes, a business can take a softphone only solution. EPB takes pride in helping our customers find solutions that meet their needs. Please contact one of our sales reps at 423-648-1500, option 2, and they will be happy to assist you.

For other questions, get in touch with us

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