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If the power goes out – will my Hosted Phone for Seniors solution work?

Try the steps below to resolve your issue.

Phones delivered over an ethernet network will not stay active for exceedingly long without also having a UPS system. Phones that utilize analog lines, such as fax machines, fire alarms, etc. will remain functional for a minimum of 8 hours in the event of a power outage.

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Related FAQs

Yes. Our Call Record add-on is for customers who need to record call center and/or other employee calls for compliance, risk and training purposes. To learn more schedule your free business technology assessment by calling 423-648-1500.

Phones delivered over an ethernet network will not stay active for exceedingly long without also having a UPS system. Phones that utilize analog lines, such as fax machines, fire alarms, etc. will remain functional for a minimum of 8 hours in the event of a power outage.

Each message can be up to three minutes long.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Yes. EPB Hosted Phone Solutions includes a Multi-Line Hunt Group features which does just that. To learn more schedule your free business technology assessment or call 423-648-1500.

SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up.

Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone. You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the CommPortal.

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