Technical Support for EPB Customers

How can I see the progress of my power restoration?

You can keep track of outage restorations in your area, report an outage, and more on the free MyEPB app. You can also opt in to receive push notifications with updates on restoration progress and alerts when outage restoration is complete. Just make sure your Apple or Android device is set to allow notifications from the MyEPB app. To do this, go to "Settings" on your device, then "Notifications," then find and click the MyEPB app icon, then turn on "Allow Notifications."

Can I pay my bill through the mobile app?

Yes! Just tap the "My Bill" link on the home screen of the MyEPB app to see and pay your Energy and Fiber Optics bills online. You can also pay your bills online through the MyEPB portal on EPB.com. Just log in to see and pay both your Energy and Fiber Optics bills.

Download MyEPB now.

What devices support the Fi TV mobile app?

Apple and Android tablets and smartphones.

For more information, watch this helpful video.

Is there a Fi TV app for watching on mobile devices?

Yes, just download the FREE EPB Fi TV app from your app store and log in using your Fi TV login and password to enjoy Fi TV on Apple and Android tablets and smart phones.

For more information, watch this helpful video.

How can I figure my monthly average power usage?

Access your account at EPB.com. Go to EPB.com. Click the "Sign In" at the top right. Select "My Accounts" on the menu. Type in your Username and Password, and select the "Login" button. Select "My Consumption History" on the menu left. Here you will find your past bills and charts of your energy usage. You can also access this information by downloading the FREE MyEPB app from Apple and Google Play app stores.

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What is the difference between the information in the monthly usage charts and the "billing cycle to date" information on the home screen?

The monthly usage chart shows data for a calendar month. The "billing cycle to date" information corresponds to your specific billing cycle. For example, your account may be billed for usage between March 10 and April 9 (your April billing cycle), whereas the calendar month for April is April 1 to April 30.

What is the difference between "Restored: manually" and "Restored: Automated Grid"?

Automated Grid restores occur when the technology of the Automated Grid allows us to restore your power without an EPB crew having to drive out and fix any problems near your home. A manual restore is when we drive out and make repairs to the system in order to restore power.

What is a "usage anomaly"?

Because of our Smart Grid technology, EPB is able to detect real-time changes in your daily consumption of electric power based on your average daily consumption. This alert can help you detect any issues with components like heating and air units, water heaters, appliances, etc.

In the usage charts, why are you showing me the temperature?

Nearly 45% of your annual energy use comes from heating and cooling your home. Therefore, showing the outside temperature and usage on the same chart helps you understand how the weather affects your energy bills.

Is there an app that shows my electric power usage?

Yes. Just download the FREE MyEPB app from the app store to any mobile device. The app lets you see your current usage and usage history so you can better anticipate energy costs. You can even pay your Energy and Fiber Optics bills conveniently and securely through the app. Plus, you can see outages in your area and report an outage at your address. Then you can enable the MyEPB app to send you notifications of outage restoration updates and alerts when your restoration is complete.

Download the MyEPB app now.

What does the MyEPB app do?

It helps you view and manage your home’s energy and fiber usage in real-time when on the go. The app gives you control and the accessibility to manage your billing and payment preferences, monitor energy usage, receive important updates, report and track outage restoration progress, make payments and more—all from your mobile devices. Download the MyEPB app now.

Can I see a show after it has aired on the EPB Fi TV app?

Yes. EPB Fi TV’s “replay” lets you watch shows up to 3 days after they air. Use the search feature, indicated by the magnifying glass icon, to find a show or movie by title. Then available episodes will appear in the listing below.

For more information, watch this helpful video.

How can I watch Fi TV on a mobile device?

On mobile devices, open the app and choose your profile icon to launch Fi TV. On the Home screen, you’ll see your profile’s personalized viewing experience, including DVR recordings, suggested shows and movies, “resume watching” functionality and more. Keep in mind that while logged in on a device, you are using a stream. You can watch Fi TV live if you are within your home's WiFi network. Outside of your home's WiFi network, you can only watch DVR recordings and on demand content. However, you can start recording a program from your mobile device and begin watching it away from home five minutes later. And if you are not logged into a WiFi network at all then cellular data fees may apply.

For more information, watch this helpful video.

Can I share my EPB Fi TV app login with my family and friends?

Yes. You may share the login with people within your immediate household. The EPB Fi TV app comes with 6 streams for simultaneous viewing on 6 different devices at the same time. You may also purchase up to four additional streams for $2.50 each for a total of up to 10 streams.

To order additional streams, call us at 423-648-1372 anytime day or night.