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Support

How can we help you today?

I can't pay my bill. Can EPB help?

Try the steps below to resolve your issue.

If you need assistance paying your bill, you can make arrangements with us.

Please contact us prior to your bill’s due date to ensure your service remains active.

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Related FAQs

If you need assistance paying your bill, you can make arrangements with us.

Please contact us prior to your bill’s due date to ensure your service remains active.

Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills.

Our Budget Billing option generates a monthly amount due based on your last 12 months of service. At the end of the year, your actual usage will be deducted from the amount you have paid and we will settle any difference in billing (you will receive either a credit or an invoice for the balance due).

To sign up for budget billing, please call us at (423) 648-1372.

Each solar panel within the array is estimated to produce approximately 37 kWh per month, but this amount can be higher or lower based on time of year and weather. Determine the percentage of your home's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your home's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).

Call 423-648-1372 to join Solar Share.

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

The EPB Pre-Pay Power option eliminates late fees, reconnect fees and security deposits. With Pre-Pay Power, you can decide what works best for you and your budget. If it’s difficult for you to make large monthly payments, you can pay smaller amounts daily, weekly, or biweekly instead. Pre-Pay Power puts the power in your hands. To sign up for Pre-Pay Power, please call us at 423-648-1372.

By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.

To start receiving detailed bills, please call us at 423-648-1372.

For other questions, get in touch with us

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