3x4-support-cover.jpg
Support

How can we help you today?

What are the reconnection fees?

Try the steps below to resolve your issue.

If your power is disconnected for nonpayment, a fee is required to reconnect. If reconnection happens at the meter, the fee is $30.00. If reconnection happens at the utility pole, the fee is $75.00. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

Was this information useful?

Related FAQs

The EPB Pre-Pay Power option eliminates late fees, reconnect fees and security deposits. With Pre-Pay Power, you can decide what works best for you and your budget. If it’s difficult for you to make large monthly payments, you can pay smaller amounts daily, weekly, or biweekly instead. Pre-Pay Power puts the power in your hands. To sign up for Pre-Pay Power, please call us at 423-648-1372.

Power Share is a year-round program that provides direct support to Chattanooga area families in need. The program is made possible by our customers who contribute funds through monthly electric power bills, or by making a pledge. All donated funds are given to United Way 211 — an outreach program that qualifies and distributes 100% of contributed funds to local families.

To find out more about contributing to Power Share, call EPB at (423) 648-1372. If you or someone you know is in need, please call United Way 211 by dialing either 211 or (423) 265-8000.

Yes. Easy-to-read large print bills are available.

If your power is disconnected for nonpayment, a fee is required to reconnect. If reconnection happens at the meter, the fee is $30.00. If reconnection happens at the utility pole, the fee is $75.00. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

No. Your electricity cost is determined by your home or business’ power meter reading each month. If no power is being delivered to your address, like during an outage, your meter automatically stops until power is restored. When your meter isn’t running, there is no power use to bill during that period of time.

Levelized Billing gives you the ability to predict your bill each month. If you've been our customer at your current location for at least a year, we can calculate your monthly bill based on a "rolling average" of your power usage over the last 12 months. That means your bill won't fluctuate very much month to month – and you won’t have to settle up any difference at the end of the year.

To sign up for Levelized Billing, please call us at 423-648-1372.

Each solar panel within the array is estimated to produce approximately 37 kWh per month, but this amount can be higher or lower based on time of year and weather. Determine the percentage of your home's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your home's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).

Call 423-648-1372 to join Solar Share.

For other questions, get in touch with us

1/1
LOADING