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What are the reconnection fees?

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If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

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Related FAQs

If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

Because of our Smart Grid technology, EPB is able to detect real-time changes in your daily consumption of electric power based on your average daily consumption. This alert can help you detect any issues with components like heating and air units, water heaters, appliances, etc.

We highly recommend starting the process with a free EPB Energy Pros℠ Home Energy Checkup to understand which improvements will give you the greatest energy savings. Once you’ve identified a qualifying home energy improvement project, you’ll choose an approved contractor from the EPB & TVA Quality Contractor Network. Only contractors in this network are approved to help you claim rebates. After your contractor completes your project, you will receive an email from MyTVA@MyTVA.com with instructions on how to receive your rebate. You will also be given the option to schedule a FREE EPB Energy Pros℠ Quality Assurance Checkup where we will ensure your contractor’s work meets specifications to help you achieve maximum energy savings.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

Since every EPB Electric Power customer account uses power before the first bill is received, we require an initial deposit of $200.00 to cover the cost of this power. However, all new applicants for service undergo a review of their credit history and those with a satisfactory credit rating may have the deposit waived or billed on the first month's bill. Customers with less than satisfactory credit will be required to pay a deposit in advance. Deposits may be paid using Visa, MasterCard, Discover Card, debit card or cash in person at one of our three convenient locations and must be paid before electric service can be connected.

You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.

Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

For other questions, get in touch with us

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