If your power is disconnected for nonpayment, a fee is required to reconnect. If reconnection happens at the meter, the fee is $30.00. If reconnection happens at the utility pole, the fee is $75.00. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.
For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:
EPB Main Office 10 West M.L. King Blvd. - Convenient curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
EPB Brainerd Branch 830 Eastgate Loop - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.
EPB Hixson Branch 2124 North Point Blvd. - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.
There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.
We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.
To make payment arrangements, please call us at (423) 648-1372.
In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.
If service is disconnected due to nonpayment, we require that all past due balances be paid as well as any reconnection fees and security deposits.
Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.
Business customers can call 423-648-1500 to speak with a business account representative about options available to you.
The EPB Pre-Pay Power option eliminates late fees, reconnect fees and security deposits. With Pre-Pay Power, you can decide what works best for you and your budget. If it’s difficult for you to make large monthly payments, you can pay smaller amounts daily, weekly, or biweekly instead. Pre-Pay Power puts the power in your hands. To sign up for Pre-Pay Power, please call us at 423-648-1372.
Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills.
EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.
The three easiest ways to report an outage are on this web page, or on your smart phone using the free MyEPB app. You can also contact us by online chat, email or phone anytime day or night to report an outage.
Residential electric rates are determined by many factors, including kilowatt hours used, total monthly fuel costs and operational costs. Click here to see our current residential energy rates, and visit Understanding Your Bill to learn more about how energy rates are determined.
The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.
You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.
No. Your electricity cost is determined by your home or business’ power meter reading each month. If no power is being delivered to your address, like during an outage, your meter automatically stops until power is restored. When your meter isn’t running, there is no power use to bill during that period of time.
It depends on what caused the outage and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention. However, sometimes there is so much damage to power lines and equipment that we will need to assess it on site and call in the appropriate lineman crews to fix it manually. In these instances, we will work hard to restore your power as soon as possible. You can report an outage, keep track of outage restorations, and more on the free MyEPB app.
Mail a check or money order to: EPB, P.O. Box 182255, Chattanooga, TN, 37422. Be sure to include your EPB or EPB Fiber Optics account number.
Since every EPB Electric Power customer account uses power before the first bill is received, we require an initial deposit of $200.00 to cover the cost of this power. However, all new applicants for service undergo a review of their credit history and those with a satisfactory credit rating may have the deposit waived or billed on the first month's bill. Customers with less than satisfactory credit will be required to pay a deposit in advance. Deposits may be paid using Visa, MasterCard, Discover Card, debit card or cash in person at one of our three convenient locations and must be paid before electric service can be connected.
Levelized Billing gives you the ability to predict your bill each month. If you've been our customer at your current location for at least a year, we can calculate your monthly bill based on a "rolling average" of your power usage over the last 12 months. That means your bill won't fluctuate very much month to month – and you won’t have to settle up any difference at the end of the year.
To sign up for Levelized Billing, please call us at 423-648-1372.
Just call us at 423-648-1372 anytime day or night for billing assistance.
If you need assistance paying your bill, you can make arrangements with us.
Please contact us prior to your bill’s due date to ensure your service remains active.
If we do not receive payment by the 16th day after your billing date, a late fee will be added to your balance, and your account will be considered delinquent. The late fee is 5% on the first $250.00 of the amount owed, and 1% on the remaining balance above $250.00. A reminder notice will be mailed, indicating the amount of payment due. Payment must be received by EPB Electric Power within seven days of this reminder notice in order to avoid disconnection of your service. Please note that EPB Electric Power field representatives cannot accept payments. If you foresee difficulty in paying a bill, call us at (423) 648-1372 and we may be able to extend your payment deadline. In special circumstances, we may also be able to direct you to social service agencies for financial assistance.
Your security deposit – plus interest – may be refunded upon your request after 12 months of continuous service and a good payment record. If you disconnect your service before your deposit is refunded, the full amount of the deposit and any accrued interest will be applied toward your final bill. Any amount remaining will be refunded to you.
If your power is disconnected for nonpayment, a fee is required to reconnect. If reconnection happens at the meter, the fee is $30.00. If reconnection happens at the utility pole, the fee is $75.00. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.
Unfortunately, no. However, you can pay your bills online through the MyEPB portal on EPB.com. Just log in to see and pay both your electric bill and fiber optics bill. You can also manage your accounts and more through this helpful online tool.
Charges will appear the month after you sign up with credits appearing the month after that. For example, if you contact EPB and sign up on July 15, 2020 for a panel, you will see the CHARGE on your AUGUST invoice (the next month and all following months). The CREDIT will appear on your SEPTEMBER invoice (approximately 2 months after you sign up and all following months). Why? During the first month after your purchase, your panel is generating electricity. That generation is accumulated throughout the month and then credited on your next bill. If a customer opts for the multi-year license, this is a one-time only charge.
Just call us at 423-648-1372 anytime day or night for billing assistance.
Power Share is a year-round program that provides direct support to Chattanooga area families in need. The program is made possible by our customers who contribute funds through monthly electric power bills, or by making a pledge. All donated funds are given to United Way 211 — an outreach program that qualifies and distributes 100% of contributed funds to local families.
To find out more about contributing to Power Share, call EPB at (423) 648-1372. If you or someone you know is in need, please call United Way 211 by dialing either 211 or (423) 265-8000.
Log in to the MyEPB portal on the home page of EPB.com. There you can manage your accounts, see your usage, pay your bills and more.
Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.
By default, customers receive a simplified bill, showing the amount of electricity used and amount of payment they owe. However, we also offer a detailed bill with a breakdown of costs, including TVA’s current adjustment for the cost of fuel to generate energy.
To start receiving detailed bills, please call us at 423-648-1372.
If a check or any other payment is returned by your financial institution, we will charge a $30.00 fee for processing the returned payment and require repayment with cash, cashier’s check or money order. Any account with two or more returned payments in a 12-month period will be designated as a “cash only” account. All future payments will need to be made with cash, cashier’s check, money order, Visa, MasterCard or Discover.
In areas where the crews must repair equipment manually, we concentrate our initial efforts on repairs that will restore power to the greatest number of people in the shortest period of time. We also place emphasis on vital community services such as hospitals, emergency services, and public safety. Please be patient, and we will restore your service as soon as we possibly can.
Our Budget Billing option generates a monthly amount due based on your last 12 months of service. At the end of the year, your actual usage will be deducted from the amount you have paid and we will settle any difference in billing (you will receive either a credit or an invoice for the balance due).
To sign up for budget billing, please call us at (423) 648-1372.
Because of our Smart Grid technology, EPB is able to detect real-time changes in your daily consumption of electric power based on your average daily consumption. This alert can help you detect any issues with components like heating and air units, water heaters, appliances, etc.
If you would like to dispute an EPB Electric Power bill that you think is in error, please contact us at (423) 648-1372. We will not disconnect service for nonpayment of the amount in dispute if you notify us before the bill is past due and you pay all undisputed charges before their due date.
For as little as $15 per fixture per month with little or no up-front cost, you can have attractive, energy-efficient LED photocell fixtures located for optimal coverage. See our complete line of available pole and fixture options.
A usage anomaly alert will be sent when there is an unusual spike in your usage that does not appear to be related to the weather. In most cases, it will be identified within a few days of it first occurring. A bill threshold alert could occur due to weather (for example, an extremely cold month in the winter) and will typically only be triggered if aggregate usage is high over a longer time period (like weeks instead of days).
Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months. Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.
Families with students who participate in the Hamilton County Schools Free & Reduced Meals Program may be eligible to receive discounted high-speed internet service from EPB Fiber Optics. Just call us at 423-648-1372 to learn if you qualify and to arrange for service.
The Total Monthly Fuel Cost Adjustment is determined by the cost of the natural gas, coal and other fuels used to generate your power. Because of frequent fluctuations in these fuels, TVA makes an adjustment to the “fuel cost” portion of your electric rate each month based on the current market price of these fuels.
The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.
To see our complete residential energy rates, click here. To see our complete commercial energy rates, click here.
Each solar panel within the array is estimated to produce approximately 37 kWh per month, but this amount can be higher or lower based on time of year and weather. Determine the percentage of your home's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your home's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).
For those who own rental property, we offer a landlord agreement to keep power on in rental spaces between the time tenants move out and new tenants arrive. The agreement protects the rental property owner from disconnect and reconnect fees. When a tenant discontinues service, EPB automatically switches billing into the property owner's name unless a tenant is disconnected for non-payment of their bill, in which case the next tenant should be advised to contact EPB to have the electric power service switched to their name.
For more information or to sign up for this service, please email or call (423) 648-1372 to speak with a customer service representative.
When your lights blink, that is likely the Smart Grid rerouting power to your location to prevent a power outage. Smart switches immediately detect an outage at your property and deliver power from a separate power source.
Learn more about the Smart Grid on the MyEPB app by selecting "About the Smart Grid" on the home screen.
Enjoy greater comfort, better connectivity, lower energy bills, and higher resale value with a newly-built EPB Smart Build home. This exclusive certification program includes the peace of mind of greener, more energy efficient construction that’s pre-wired for the world’s fastest internet to support all of your connected devices. EPB Smart Build contractors are required to meet certain standards for energy efficiency and fiber optics readiness.
Restoring your power is our number one priority. We ask that you please be patient. We’re working hard to restore everyone's power as soon as possible. You can keep track of outage restorations, report an outage, and more on the free MyEPB app.
A notification you receive via the myEPB app when the total charges for your current bill have exceeded a dollar amount that you specify within your app settings.
Nearly 45% of your annual energy use comes from heating and cooling your home. Therefore, showing the outside temperature and usage on the same chart helps you understand how the weather affects your energy bills.
It helps you keep up with your home's energy usage in real time so you can make adjustments in your usage to better manage your energy costs. Log in and see your current usage; your usage history by day, week, month and year; an outage map and even report an outage in your area. Download the MyEPB app now.
Restoring your power is our number one priority. The Smart Grid does an exceptional job of instantly restoring power and averting potential outages, but sometimes outages do occur. However, when the Smart Grid system is disrupted by downed trees and power lines and failed equipment, we must dispatch crews of linemen to restore your power manually.
The monthly usage chart shows data for a calendar month. The "billing cycle to date" information corresponds to your specific billing cycle. For example, your account may be billed for usage between March 10 and April 9 (your April billing cycle), whereas the calendar month for April is April 1 to April 30.
Yes, we are still offering TVA's Green Power Switch, now known as Green Switch.
EPB Solar Share is a community-based solar program that offers an easy option for EPB customers to participate in renewable energy through solar power. Located along Holtzclaw Avenue across from Warner Park, the Solar Share array is a partnership between EPB and TVA. Through Solar Share, EPB residential and commercial electric power customers have a choice of renewable power that dramatically lowers the barriers to entry for participating in solar power generation.
Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.
Because of many factors, TVA’s power rates fluctuate. One factor is TVA’s total monthly fuel cost, which is a mechanism used to recover the cost of fuel (like coal and natural gas) needed to generate power. The total monthly fuel cost is also used to cover the cost of purchasing power outside the TVA service area.
Smart Grid restores occur when the technology of the Smart Grid allows us to restore your power without an EPB crew having to drive out and fix any problems near your home. A manual restore is when we drive out and make repairs to the system in order to restore power.
Your EPB Energy Pro will review several areas of your home that are likely to impact your home's energy. These include: Air sealing, appliances, attic insulation, duct sealing, HVAC, lighting, refrigerator, wall insulation, water heater, windows & doors.
Call 423-648-1372 if you would like to request a FREE Home Energy Checkup.
Access your account at EPB.com. Go to EPB.com. Click the "Sign In" at the top right. Select "My Accounts" on the menu. Type in your Username and Password, and select the "Login" button. Select "My Consumption History" on the menu left. Here you will find your past bills and charts of your energy usage. You can also access this information by downloading the FREE MyEPB app from Apple and Google Play app stores.
Yes. Pre-Pay Power enables you to set up an account with an initial $50 payment to be applied against future power use. With Pre-Pay Power, you pay for power before you use it – like putting gas in your car. Add funds to your account 24 hours a day, and receive alerts when your balance is low. With the Pre-Pay Power option, there are no late fees, no disconnect fees, no security deposit and no surprise bills. However, initial connection fees do still apply.
Start by setting your thermostat to 72 degrees. Then move it up 1 degree each day in the summer until you find the highest setting that still maintains your family’s comfort. Then do the opposite in the winter. Each degree up in the summer and down in the winter can save roughly 3% on your monthly energy bill. Don’t go too extreme, however. You do want your HVAC to run regularly throughout the day to maintain healthy levels of indoor air humidity.
Another way to save is when you leave for work, adjust your thermostat up 7-10 degrees in the summer. The savings over those 8-10 hours can add up to roughly 10% off your energy bill. And, a smart thermostat can automatically make those adjustments for you, and efficiently get your home’s temperature back to normal before you arrive back home.
By accepting electric service from EPB Energy, you agree to comply with all Rates, Rules, Regulations, Policies and Procedures that exist at the time service is started. This includes, but is not limited to, obligation to pay for any electric service provided to you by EPB Energy. Failure to abide by EPB Energy’s Rates, Rules, Regulations, Policies and Procedures may cause your electric service to be disconnected. You further agree to pay all expenses, including reasonable attorneys’ fees, associated with the collection of any unpaid amounts for electric service received by you from EPB Energy. Your obligation upon acceptance of service from EPB Energy is subject to any future amendments or modifications to the Rates, Rules, Regulations, Policies and Procedures.
The total power output of the entire array is nearly 2 million Kilowatt Hours per year – which could supply the annual energy needs of approximately 130 average homes.
Yes. Just download the FREE MyEPB app from the app store to any mobile device. Log in and see your current usage; your usage history by day, week, month and year; an outage map and even report an outage in your area.
Power bills vary depending on the amount of electric power you use. Weather plays the biggest role in your electric bill since your HVAC unit is one of your home's biggest energy users. In the milder months of spring and fall, you are more likely to use less energy than in the colder and hotter months of the winter or summer.
EPB Energy Pros can visit your home and perform a free home energy checkup at any time. Please call 423-648-1372 to schedule your visit.
Our Third-Party Notification program helps you avoid service disconnections by having another person, such as a friend or family member, receive copies of bills and other important notices such as disconnect notices.
To designate a person for this notification, please call us at 423-648-1372.
Yes, if you leas or license a Solar Share panel, you will automatically keep the environmental benefits, including RECs, generated by your panel. However, you won't be able to re-sell or double-count your panel's emissions mitigation.
Our RECs that are available for purchase have been generated by panels that have not been bought or leased. They're available on a first come, first served basis.
A free in-home evaluation performed by us. We inspect and report on ten different categories of energy efficiency. We then provide customers with a prioritized list of energy upgrades and a link to a list of approved vendors that participate in the EPB & TVA Quality Contractor Network.
Schedule your free Home Energy Checkup here or call 423-648-1372.
We’ve been the area’s experienced, trusted outdoor lighting provider for over 80 years. With worry-free service that includes installation to operation to maintenance, we’ll keep your outdoor space shining for years to come. See our complete line of available pole and fixture options.
The Smart Grid consists of thousands of computers, sensors and switches which capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.
Energy efficiency measure such as more energy-efficient windows, HVAC and appliances, and higher levels of insulation. And, quick access to fiber optic technology through outlets pre-wired in all of your living spaces.
First of all, Solar Share helps you feel good about purchasing clean, renewable, sustainable energy. It's an affordable way to invest in a sustainable future without the hassle and upfront costs of installing your own rooftop solar array – which enables renters to participate as well. Plus, there are no contracts, so you can cancel at any time.
First and foremost, the Smart Grid has avoided nearly 19 million outage minutes - so far. But in addition, the Smart Grid infrastructure serves as a basis for ongoing research into innovative power delivery, grid security and smart city research - just to name a few. We continue to work the the Department of Energy and the Oak Ridge National Laboratory to discover ways this highly intelligent infrastructure can improve quality of life in our community and serve as a best-practice model for other communities.
Yes. EPB’s FREE Home Energy Checkup is designed to show you how your home uses energy, and what you can do to improve efficiency. An EPB Energy Pro will come to your home and assess its energy efficiency. We then provide you with energy-saving improvement recommendations and a link to a list of approved contractors who will do the job right. Call 423-648-1372 to request your FREE Home Energy Checkup today!
Yes. In addition to your refrigerator, they are the most energy-hungry appliances in any home. Always set washer and dryer controls for the load size. Hot water heating accounts for 90% of the energy your washing machine uses, so washing clothes in cold water can save more than $40 annually. And, saving 15 minutes of drying time per load can save up to $34 a year. Plus, a 10-minute shower uses 5 gallons less hot water than filling up a bathtub. Lowering your water heater’s thermostat to 120°F provides plenty of hot water and saves energy. And, installing low-flow shower heads can wash away up to $145 in energy costs each year.
Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.
Each solar panel within the array is estimated to produce approximately 37 kWh per month. Determine the percentage of your business's energy use you want to receive as a solar credit and multiply that by your average monthly energy use. For example, if you want 25% of your company's power use to be solar, and your average use is 1,600 kWh per month, you would license 11 panels (1600 x .25 = 400/37 = 10.8).
Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more.
Every multi-year license includes a buyback option if the customer requests it anytime during the 20-year expected life. A schedule of the buyback values will be established and published at the time of purchase.
If you're planning a project that involves digging in your yard in Tennessee or Georgia, call your state's One Call System first to make sure that there are no buried power lines, gas lines, water lines or phone lines. It's a call that could help you avoid putting yourself and your family in danger, breaking the law and damaging lines. In Tennessee, call 1-800-351-1111. In Georgia, call 1-800-282-7411.
Yes, we register our system's RECs with the North American Renewables Registry (NAR). NAR ensures that the power from our solar array is verified by an independent third party. (NAR is an independent third party that verifies our solar array's production and its RECs.)
It's good to replace HVAC filters every month in order to reduce heating and cooling use up to 10%. Also, make sure registers aren’t blocked by curtains, furniture or rugs to keep your home’s temperature consistent and maximize HVAC efficiency. And, sealing or replacing leaky HVAC ductwork could save 20% or more on energy use.
There are several options. You can buy a multi-year license for a one-time payment of $578 per solar panel, plus a $10 annual maintenance fee per panel in exchange for a monthly bill credit equal to the generation of the total number of panels licensed. Panel licenses can be sold back to EPB at any time for a depreciated rate. You can lease month to month for $5 per panel per month, you will receive a monthly bill credit equal to the generation of the total number of panels you select. This low-cost option can be cancelled at any time.
The Solar Share array includes 4,408 solar panels on 3.8 acres. The total power output of the entire array is nearly 2 million Kilowatt Hours per year – which could supply the annual energy needs of approximately 130 average homes.
Make sure attic insulation thickness is an R-30 rating (11” of fiberglass or rock wool or 8” of cellulose). Prevent air leaks by sealing gaps around door and window frames with weather stripping and caulk. Close fireplace dampers and glass doors to prevent warm air from flying out the chimney. And, turn down the thermostat when you have a fire burning.
Unfortunately TVA no longer offers rebates for replacement Water Heaters. However, our EPB Energy Pros will be glad to help you find the right energy-efficient water heater for your home.
When power disruptions occur, the EPB Smart Grid jumps into action. Its automated, intuitive design monitors power delivery and reroutes it around problems areas in seconds when a problem is detected. You benefit from drastically reduced outages, maximum uptime and increased productivity.
First of all, Solar Share helps you feel good about purchasing clean, renewable, sustainable energy. It's an affordable way to invest in a sustainable future without the hassle and upfront costs of installing your own rooftop solar array – which enables renters to participate as well. Plus, there are no contracts, so you can cancel at any time.
Ask your builder if they are a Smart Build participant. If not, they can join the Smart Build program by calling 423-648-SMRT to speak with a Smart Build consultant.
We’re pleased to offer a large print bill summary to make reading your electric bill easier.
To start receiving large print bill summaries, please call us at (423) 648-1372.
For other questions, get in touch with us
For other questions, get in touch with us
Live Chat
Email Us
Call Us
Chat with us online live, anytime.
Send us an email and we’ll respond very soon.
Give us a call anytime day or night at 423-648-1372 for residential, and 423-648-1500 for business.
