Hosted Phone for Seniors allows residents to either use their existing home number or choose a new telephone number. EPB will install the handset of the facility’s choosing within the customer’s room. If new wiring is needed, there is a one-time wiring charge. However, many times we can use a facility’s existing wiring. We will also provide technical support for the phone, phone features, and continued support for any future questions or issues. This is all included in one monthly cost billed directly to the facility.
Your Hosted Phone service comes with an 8-hour battery backup to help ensure the continuation of your phone service in the event of a short power outage. However, if a significant power outage occurs or the system lines are damaged, your phone service will be offline until restoration has occurred.
Yes. Please contact EPB at 423-648-1500 immediately if your device is stolen. We can disable the account to prevent access to your number. If your device was logged out of the account, the user must have the user name and password in order to authorize use. But our recommendation is to contact us, so we can disable the account and avoid any usage.
Hosted Phone for Seniors allows residents to either use their existing home number or choose a new telephone number. EPB will install the handset of the facility’s choosing within the customer’s room. If new wiring is needed, there is a one-time wiring charge. However, many times we can use a facility’s existing wiring. We will also provide technical support for the phone, phone features, and continued support for any future questions or issues. This is all included in one monthly cost billed directly to the facility.
If at some point one or more Hosted Phone for Seniors handsets fail, EPB will replace them at no additional cost. You will just need to contact EPB at 423-648-1372 and we will schedule for one of our field techs install replacement phone(s).
Each message can be up to three minutes long.
Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.
Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.
