Main Content
3x4-support-cover.jpg
Support

How can we help you today?

How can I keep my business from being flagged as spam?

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

  • Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
  • Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
  • Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
  • Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.
Was this information useful?

Related FAQs

EPB Hosted Phone Solutions give you a large business phone solution at an affordable price. They are perfect for businesses small and large - from 1 handset to 200. They are feature-rich and flexible enough to seamlessly do business both in the office or on the go, and can be easily scaled for large businesses who need more lines and call management functions. Our cloud-based VoIP systems feature high-quality Polycom handsets and functionality such as an online management portal, mobile softphone app, SimRing, incoming call manager, multi-line hunt group plus helpful user tools such as voicemail-to-email, "find me follow me" forwarding and much more. To learn more schedule your free business technology assessment by calling 423-648-1500.

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

  • Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
  • Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
  • Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
  • Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.

No, the price of a call, coverage area or other rates will not change due to area code.

E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, it’s necessary to inform the responder of the 911 caller’s location. E911 support is mandated for traditional mobile phone service by the U.S. Federal Communications Commission (FCC).

Hosted Phone for Seniors allows residents to either use their existing home number or choose a new telephone number. EPB will install the handset of the facility’s choosing within the customer’s room. If new wiring is needed, there is a one-time wiring charge. However, many times we can use a facility’s existing wiring. We will also provide technical support for the phone, phone features, and continued support for any future questions or issues. This is all included in one monthly cost billed directly to the facility.

Hosted Phone for Seniors is proven VoIP technology delivered over the World’s Fastest Internet for faster uptimes and failsafe reliability with built-in disaster recovery. Plus now you can take the hassle out of continually granting multiple providers with access to facilities and resident rooms. Our experts will put together a single, custom solution specific to your unique needs. We’ll make sure you have the right phone lines and equipment, install handsets, show residents how to use their phone and its features — and back it all with anytime local technical support.

No. One bill will include all activity. However, each resident's number will be identified as its own line item charge.

For other questions, get in touch with us

LOADING