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How can I keep my business from being flagged as a robocaller?

Try the steps below to resolve your issue.

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

  • Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
  • Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
  • Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
  • Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.
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Related FAQs

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

  • Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
  • Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
  • Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
  • Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.

Yes. However, international long distance is charged per minute and the rate varies based on what country code you dial. All International LD charges will be itemized on your monthly bill. A list of current per-minute charges for each country code can be found here. EPB can also disable international long distance capabilities on any phones you wish.

Yes. EPB will provide Hosted Phone for Seniors training for your staff and residents. And if any resident has an issue or needs help using their phone’s features, they can call EPB technical support at any time day or night.

Press *98 and follow the prompts.Press *98 and follow the prompts. You can also access your voicemail when not at home by dialing 423-648-MAIL (423-648-6245), then follow the prompts to enter your home phone number and voicemail PIN.

You may have a cordless handset that’s been left turned on. Make sure all of your home phones are turned off, then try again.

Any type of landline corded or cordless phone can be used with Fi Phone service.

Each message can be up to three minutes long.

For other questions, get in touch with us

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