Try the steps below to resolve your issue.
To activate parental controls, go to PROFILES, select settings, then parental controls and assign a PIN number. This will automatically activate parental controls on all devices associated with your Fi TV account. To deactivate parental controls, go to settings, parental controls, and choose restrict mature content. You must type in your PIN number to turn Parental Controls off, or back on. If you forget your PIN, you will then need to call EPB Fiber Optics at 423-648-1372 reset your PIN.
If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're using a mobile device, you will need to set up parental controls via a streaming device, smart TV or web browser. If you're still having trouble, give us a call anytime day or night at 423-648-1372.