Try the steps below to resolve your issue.
Press the MENU button, and use the arrow keys to select settings, and then select parental controls. Press OK. 2. Select parental locking, adult locking, or rental locking, and press OK. Enter your temporary PIN (1111). You may want to change your PIN now before you set your locking options. If you're still having trouble, give us a call anytime at 423-648-1372.